Where does the facility information come from?

From public data published by the Centers for Medicare & Medicaid Services and the New York State Department of Health, as shown on each facility’s page in our New York nursing home directory. Penalty data was last updated August 1, 2026, and State complaint data runs through July 31, 2026. Always confirm current information on Medicare Care Compare before deciding.

Does the guide recommend specific nursing homes?

No. It presents the public record for every certified nursing home in the region and explains how to read it. Inclusion is not an endorsement or a criticism.

Can a nursing home require me to sign an arbitration agreement?

Not as a condition of admission or care in a Medicare- or Medicaid-certified home. Federal rules also give you 30 days to cancel one after signing. The guide explains what to look for in the admission agreement.

How much time do I have to choose when my parent is leaving the hospital?

Usually a little more than you are told. Hospitals must give patients who need post-hospital care a list of available facilities and respect their choice. Ask the discharge planner early, and ask whether your loved one was admitted as an inpatient or held under observation, because it affects Medicare coverage.

What if something goes wrong after admission?

Call the New York State Department of Health nursing home complaint hotline at 1-888-201-4563 or the Long Term Care Ombudsman at 1-855-582-6769, and read our companion booklet, The Family Guide to New York Nursing Homes, which explains residents’ rights and what to do about falls, bedsores and weight loss. For a serious injury or an unexpected death, you can also ask for a free review of your concern at (855) 585-2969.

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