Nursing home in Malone, Franklin County
Alice Hyde Medical Center
45 Sixth Street, Malone, NY 12953 · (518) 481-8000
Medicare abuse alert: cited for abuse
Alice Hyde Medical Center is a nonprofit nursing home with 135 certified beds in Malone, Franklin County. By certified beds, it is the largest of the 2 Medicare- and Medicaid-certified nursing homes in Franklin County. Medicare rates it 2 out of 5 stars overall (2 for health inspections, 4 for staffing and 4 for quality measures). That overall rating is below the Franklin County average of 3.5 stars. Medicare currently displays an abuse alert for the facility, meaning it was cited for abuse in a recent inspection. Inspectors issued 19 health citations across 7 inspections in the current federal reporting period, including 1 involving actual harm to a resident. CMS lists no federal fines or payment denials for the facility in the past three years. Residents receive about 3.7 hours of total nursing care per day on average, and nursing staff turnover is 57%.
Medicare star ratings
Overall Medicare rating
2 / 5
Medicare's summary rating combining inspections, staffing and quality measures.
Health inspection rating
2 / 5
Based on findings from state health inspections and complaint investigations.
Staffing rating
4 / 5
Based on reported nurse and aide staffing hours per resident.
Quality measures rating
4 / 5
Based on resident outcomes such as falls, pressure ulcers and hospitalizations.
Staffing
- Total nurse hours per resident per day
- 3.67
- RN hours per resident per day
- 0.65
- Nursing staff turnover
- 57.1%
- RN turnover
- 36.8%
Staffing hours are self-reported payroll data published by CMS. Ask the facility about current staffing, including weekends.
Facility facts
- Address
- 45 Sixth Street, Malone, NY 12953
- County
- Franklin
- Phone
- (518) 481-8000
- Certified beds
- 135
- Average residents per day
- 109
- Ownership type
- Non profit - Other
- Legal business name
- Alice Hyde Medical Center
- Chain affiliation
- University Of Vermont Health Network (3 facilities)
- In Medicare/Medicaid since
- 1967
- CMS Certification Number (CCN)
- 335127
- Most recent standard inspection
- December 19, 2025
Location and getting there
Alice Hyde Medical Center is located at 45 Sixth Street in Malone, Franklin County, in the North Country (ZIP 12953). Distances are straight-line estimates; confirm travel routes before visiting.
Open in Google MapsInspection record
- Inspections on record
- 7
- Total health citations
- 19
- Serious citations (harm or immediate jeopardy)
- 1
- Immediate jeopardy citations
- 0
Serious citations
Citations where inspectors found actual harm to a resident or immediate jeopardy to resident health or safety; most recent March 6, 2026.
| Date | Federal tag | What inspectors cited | Severity | Complaint? |
|---|---|---|---|---|
| March 6, 2026 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody | Actual harm (isolated) | Yes |
Inspection history
| Inspection date | Type | Citations | Most serious finding | Official report |
|---|---|---|---|---|
| March 6, 2026 | Complaint investigation | 2 | Actual harm (isolated) | View CMS report |
| December 19, 2025 | Standard health inspection | 5 | Potential for harm (pattern) | View CMS report |
| February 10, 2025 | Complaint investigation | 1 | Potential for harm (isolated) | View CMS report |
| June 11, 2024 | Complaint investigation | 1 | Potential for harm (isolated) | View CMS report |
| April 15, 2024 | Complaint investigation | 2 | Potential for harm (pattern) | View CMS report |
| August 18, 2022 | Standard health inspection | 2 | Potential for harm (pattern) | View CMS report |
| January 31, 2020 | Standard health inspection | 6 | Potential for harm (pattern) | View CMS report |
Understanding these citations
Inspectors cited this facility for serious deficiencies involving abuse, neglect or failure to investigate. These guides from Leitner Warywoda PLLC, the New York law firm that sponsors this site, explain what these problems look like and what families can do:
Federal penalties
No federal fines or payment denials are listed for this facility in the CMS penalty data we compiled. Penalties are only one indicator; review the inspection reports below for cited deficiencies.
Complaints to the New York State Department of Health
- Complaints received
- 199
- Complaints per 100 beds
- 168.9
- Statewide average per 100 beds
- 57.1
- On-site complaint inspections
- 12
NYS DOH complaint data through July 31, 2026.
Owners and managers reported to CMS
| Name | Role reported to CMS |
|---|---|
| Hannah Busman | Corporate director (since 12/18/2024) |
| Sivan Cotel | Corporate director (since 01/01/2019) |
| Victoria Duley | Corporate director (since 01/01/2020) |
| John Dwyer | Corporate director (since 01/01/2020) |
| Dominic Eisinger | Corporate director (since 01/01/2021) |
| Jason Ellis | Corporate director (since 12/16/2020) |
| Thomas Fitzpatrick | Corporate director (since 09/26/2019) |
| Tom Golonka | Corporate director (since 01/01/2020) |
| Carol Haraden | Corporate director (since 01/01/2022) |
| Kevin Hart | Corporate director (since 02/24/2016) |
| Robert Herrington | Corporate director (since 12/18/2024) |
| Virginia Hood | Corporate director (since 10/07/2015) |
| Donna Kissane | Corporate director (since 12/18/2019) |
| Debra Leonard | Corporate director (since 01/01/2017) |
| Robert Main | Corporate director (since 04/20/2016) |
| Deena McCullough | Corporate director (since 01/01/2018) |
| Marina Medved | Corporate director (since 12/13/2023) |
| Nathan Monette | Corporate director (since 12/18/2024) |
| Barbara Montour | Corporate director (since 05/19/2021) |
| Richard Page | Corporate director (since 10/01/2018) |
| Craig Richards | Corporate director (since 03/24/2022) |
| John Rugge | Corporate director (since 01/01/2019) |
| Kerin Stackpole | Corporate director (since 01/01/2016) |
| Mary Stickney | Corporate director (since 01/01/2015) |
| Elizabeth Vicencio | Corporate director (since 01/01/2022) |
| Kara Walker | Corporate director (since 01/01/2021) |
| Matej Kollar | Corporate officer (since 01/01/2024) |
| Michelle Lebeau | Corporate officer (since 04/02/2018) |
| Stephen Leffler | Corporate officer (since 01/01/2026) |
| Colleen Stone | Corporate officer (since 01/01/2024) |
| Richard Vincent | Corporate officer (since 06/02/2014) |
| Susan Vogelzang | Corporate officer (since 01/01/2024) |
| Susan Biondolillo | Operational/managerial control (since 01/14/2019) |
| Alison Guile | Operational/managerial control (since 06/16/2021) |
| Michelle Lebeau | Operational/managerial control (since 04/02/2018) |
| Hannah Busman | Trustee (since 12/18/2024) |
| Sivan Cotel | Trustee (since 01/01/2019) |
| Victoria Duley | Trustee (since 01/01/2020) |
| John Dwyer | Trustee (since 01/01/2020) |
| Dominic Eisinger | Trustee (since 01/01/2021) |
| Jason Ellis | Trustee (since 12/16/2020) |
| Thomas Fitzpatrick | Trustee (since 09/26/2019) |
| Tom Golonka | Trustee (since 01/01/2020) |
| Carol Haraden | Trustee (since 01/01/2022) |
| Kevin Hart | Trustee (since 02/24/2016) |
| Robert Herrington | Trustee (since 12/18/2024) |
| Virginia Hood | Trustee (since 10/07/2015) |
| Donna Kissane | Trustee (since 12/18/2019) |
| Debra Leonard | Trustee (since 01/01/2017) |
| Robert Main | Trustee (since 04/20/2016) |
| Deena McCullough | Trustee (since 01/01/2018) |
| Marina Medved | Trustee (since 12/13/2023) |
| Nathan Monette | Trustee (since 12/18/2024) |
| Barbara Montour | Trustee (since 05/19/2021) |
| Richard Page | Trustee (since 10/01/2018) |
| Craig Richards | Trustee (since 03/24/2022) |
| John Rugge | Trustee (since 01/01/2019) |
| Kerin Stackpole | Trustee (since 01/01/2016) |
| Mary Stickney | Trustee (since 01/01/2015) |
| Elizabeth Vicencio | Trustee (since 01/01/2022) |
| Kara Walker | Trustee (since 01/01/2021) |
| Susan Biondolillo | Administrator/director of the SNF (since 01/14/2019) |
| Kristin Bond | Administrator/director of the SNF (since 05/15/2023) |
| Sherri Dabiew | Administrator/director of the SNF (since 02/27/2015) |
| Alison Guile | Administrator/director of the SNF (since 06/16/2021) |
| Ariel Quick | Administrator/director of the SNF (since 04/14/2024) |
Official reports and records
These links open official and independent records for CCN 335127. Read several inspections, not only the most recent, to see whether problems repeat.