Nursing home in Clarence, Erie County
Brothers of Mercy Nursing & Rehabilitation Center
10570 Bergtold Road, Clarence, NY 14031 · (716) 759-6985
Located in Clarence, Erie County, Brothers of Mercy Nursing & Rehabilitation Center is a nonprofit nursing home with 240 certified beds. It is one of 33 certified nursing homes in Erie County. Medicare rates it 3 out of 5 stars overall (3 for health inspections, 4 for staffing and 4 for quality measures). That overall rating is close to the Erie County average of 3.0 stars. Inspectors issued 14 health citations across 3 inspections in the current federal reporting period. CMS lists no federal fines or payment denials for the facility in the past three years. Residents receive about 4.0 hours of total nursing care per day on average, and nursing staff turnover is 50%.
Medicare star ratings
Overall Medicare rating
3 / 5
Medicare's summary rating combining inspections, staffing and quality measures.
Health inspection rating
3 / 5
Based on findings from state health inspections and complaint investigations.
Staffing rating
4 / 5
Based on reported nurse and aide staffing hours per resident.
Quality measures rating
4 / 5
Based on resident outcomes such as falls, pressure ulcers and hospitalizations.
Staffing
- Total nurse hours per resident per day
- 3.97
- RN hours per resident per day
- 0.49
- Nursing staff turnover
- 49.6%
- RN turnover
- 32.1%
Staffing hours are self-reported payroll data published by CMS. Ask the facility about current staffing, including weekends.
Facility facts
- Address
- 10570 Bergtold Road, Clarence, NY 14031
- County
- Erie
- Phone
- (716) 759-6985
- Certified beds
- 240
- Average residents per day
- 207
- Ownership type
- Non profit - Corporation
- Legal business name
- Brothers Of Mercy Nursing Home Company Inc
- Chain affiliation
- None reported
- In Medicare/Medicaid since
- 1967
- CMS Certification Number (CCN)
- 335112
- Most recent standard inspection
- January 16, 2026
Location and getting there
Brothers of Mercy Nursing & Rehabilitation Center is located at 10570 Bergtold Road in Clarence, Erie County, in Western New York (ZIP 14031). Distances are straight-line estimates; confirm travel routes before visiting.
Open in Google MapsInspection record
- Inspections on record
- 3
- Total health citations
- 14
- Serious citations (harm or immediate jeopardy)
- 0
- Immediate jeopardy citations
- 0
Inspection history
| Inspection date | Type | Citations | Most serious finding | Official report |
|---|---|---|---|---|
| June 5, 2026 | Complaint investigation | 2 | Potential for harm (isolated) | View CMS report |
| January 16, 2026 | Standard health inspection | 7 | Potential for harm (widespread) | View CMS report |
| January 9, 2024 | Standard health inspection | 5 | Potential for harm (isolated) | View CMS report |
Federal penalties
No federal fines or payment denials are listed for this facility in the CMS penalty data we compiled. Penalties are only one indicator; review the inspection reports below for cited deficiencies.
Complaints to the New York State Department of Health
- Complaints received
- 66
- Complaints per 100 beds
- 34.3
- Statewide average per 100 beds
- 57.1
- On-site complaint inspections
- 11
NYS DOH complaint data through July 31, 2026.
Owners and managers reported to CMS
| Name | Role reported to CMS |
|---|---|
| Kirsten Butterfoss | Governing body (since 01/01/2022) |
| Roopa Chakkappan | Governing body (since 04/01/2025) |
| Cindy Eller | Governing body (since 04/01/2025) |
| Thomas Fentner | Governing body (since 04/01/2025) |
| John Fudyma | Governing body (since 04/01/2025) |
| Stacey Gugino | Governing body (since 09/01/2022) |
| David Lipuma | Governing body (since 04/01/2025) |
| Barbara Losi | Governing body (since 04/01/2025) |
| Michael McRae | Governing body (since 04/01/2025) |
| David Nasca | Governing body (since 04/01/2025) |
| Michael Noe | Governing body (since 04/01/2025) |
| David Rogers | Governing body (since 04/01/2025) |
| Richard Saffire | Governing body (since 04/01/2025) |
| Kenneth Thomas | Governing body (since 04/01/2025) |
| Larry Zielinski | Governing body (since 04/01/2025) |
| Peter Elmer | Corporate officer (since 07/01/2017) |
| Matthew McDougall | Corporate officer (since 04/20/2026) |
| Jennifer Nowicki | Corporate officer (since 05/01/2026) |
| Kenneth Thomas | Corporate officer (since 11/01/2009) |
| Peter Elmer | Operational/managerial control (since 07/01/2017) |
| Stacey Gugino | Operational/managerial control (since 09/01/2022) |
| Jamie Ingham | Operational/managerial control (since 10/21/2024) |
| Matthew McDougall | Operational/managerial control (since 04/20/2026) |
| Jennifer Nowicki | Operational/managerial control (since 05/01/2024) |
| Stacey Gugino | Administrator/director of the SNF (since 07/01/2025) |
| Jamie Ingham | Administrator/director of the SNF (since 10/21/2024) |
| Matthew McDougall | Administrator/director of the SNF (since 05/22/2026) |
| Jennifer Nowicki | Administrator/director of the SNF (since 05/01/2024) |
Official reports and records
These links open official and independent records for CCN 335112. Read several inspections, not only the most recent, to see whether problems repeat.