Nursing home in New Berlin, Chenango County
ChaseHealth Rehab and Residential Care
One Terrace Heights, New Berlin, NY 13411 · (607) 847-7000
ChaseHealth Rehab and Residential Care is a 80-bed nonprofit nursing home in New Berlin, Chenango County. By certified beds, it is the 3rd-largest of the 4 Medicare- and Medicaid-certified nursing homes in Chenango County. Medicare rates it 3 out of 5 stars overall (3 for health inspections, 1 for staffing and 5 for quality measures). That overall rating is close to the Chenango County average of 3.2 stars. Inspectors issued 20 health citations across 3 inspections in the current federal reporting period. CMS lists no federal fines or payment denials for the facility in the past three years. Residents receive about 3.3 hours of total nursing care per day on average.
Medicare star ratings
Overall Medicare rating
3 / 5
Medicare's summary rating combining inspections, staffing and quality measures.
Health inspection rating
3 / 5
Based on findings from state health inspections and complaint investigations.
Staffing rating
1 / 5
Based on reported nurse and aide staffing hours per resident.
Quality measures rating
5 / 5
Based on resident outcomes such as falls, pressure ulcers and hospitalizations.
Staffing
- Total nurse hours per resident per day
- 3.33
- RN hours per resident per day
- 0.23
Staffing hours are self-reported payroll data published by CMS. Ask the facility about current staffing, including weekends.
Facility facts
- Address
- One Terrace Heights, New Berlin, NY 13411
- County
- Chenango
- Phone
- (607) 847-7000
- Certified beds
- 80
- Average residents per day
- 69
- Ownership type
- Non profit - Corporation
- Legal business name
- Chase Memorial Nursing Home Co Inc
- Chain affiliation
- None reported
- In Medicare/Medicaid since
- 1971
- CMS Certification Number (CCN)
- 335344
- Most recent standard inspection
- February 13, 2025
Location and getting there
ChaseHealth Rehab and Residential Care is located at One Terrace Heights in New Berlin, Chenango County, in the Southern Tier (ZIP 13411). Distances are straight-line estimates; confirm travel routes before visiting.
Open in Google MapsInspection record
- Inspections on record
- 3
- Total health citations
- 20
- Serious citations (harm or immediate jeopardy)
- 0
- Immediate jeopardy citations
- 0
Inspection history
| Inspection date | Type | Citations | Most serious finding | Official report |
|---|---|---|---|---|
| February 13, 2025 | Standard health inspection | 6 | Potential for harm (pattern) | View CMS report |
| June 16, 2023 | Standard health inspection | 9 | Potential for harm (widespread) | View CMS report |
| May 7, 2021 | Standard health inspection | 5 | Potential for harm (pattern) | View CMS report |
Federal penalties
No federal fines or payment denials are listed for this facility in the CMS penalty data we compiled. Penalties are only one indicator; review the inspection reports below for cited deficiencies.
Complaints to the New York State Department of Health
- Complaints received
- 68
- Complaints per 100 beds
- 92.9
- Statewide average per 100 beds
- 57.1
- On-site complaint inspections
- 3
NYS DOH complaint data through July 31, 2026.
Owners and managers reported to CMS
| Name | Role reported to CMS |
|---|---|
| Karen Elliott | Managing employee (since 01/19/1989) |
| Roger Halbert | Managing employee (since 09/13/2014) |
| Amy Krause | Managing employee (since 08/18/2014) |
| Wayne Benjamin | Corporate director (since 01/01/2014) |
| Marcia Foote | Corporate director (since 01/01/2011) |
| Susan Gay | Corporate director (since 01/01/2001) |
| Roger Halbert | Corporate director (since 01/01/2012) |
| Timothy Hyle | Corporate director (since 01/01/2010) |
| Jack Roque | Corporate director (since 01/01/2006) |
| Gary Strong | Corporate director (since 01/01/2011) |
| David Theleman | Corporate director (since 01/01/2006) |
| Barbara Turnbull | Corporate director (since 01/01/2005) |
Official reports and records
These links open official and independent records for CCN 335344. Read several inspections, not only the most recent, to see whether problems repeat.