Nursing home in Staten Island, Richmond County
Clove Lakes Health Care and Rehabilitation Center
25 Fanning Street, Staten Island, NY 10314 · (718) 289-7900
Medicare abuse alert: cited for abuse
2 immediate jeopardy citations
Clove Lakes Health Care and Rehabilitation Center is a for-profit nursing home with 576 certified beds in the Todt Hill, Emerson Hill, Lighthouse Hill and Manor Heights area of Staten Island. By certified beds, it is the largest of the 10 Medicare- and Medicaid-certified nursing homes in Richmond County. Medicare rates it 2 out of 5 stars overall (1 for health inspections, 2 for staffing and 5 for quality measures). That overall rating is below the Richmond County average of 2.9 stars. Medicare currently displays an abuse alert for the facility, meaning it was cited for abuse in a recent inspection. Inspectors issued 35 health citations across 7 inspections in the current federal reporting period, including 2 at the immediate jeopardy level. CMS lists no federal fines or payment denials for the facility in the past three years. Residents receive about 3.4 hours of total nursing care per day on average, and nursing staff turnover is 28%.
Medicare star ratings
Overall Medicare rating
2 / 5
Medicare's summary rating combining inspections, staffing and quality measures.
Health inspection rating
1 / 5
Based on findings from state health inspections and complaint investigations.
Staffing rating
2 / 5
Based on reported nurse and aide staffing hours per resident.
Quality measures rating
5 / 5
Based on resident outcomes such as falls, pressure ulcers and hospitalizations.
Staffing
- Total nurse hours per resident per day
- 3.36
- RN hours per resident per day
- 0.85
- Nursing staff turnover
- 27.5%
- RN turnover
- 35.7%
Staffing hours are self-reported payroll data published by CMS. Ask the facility about current staffing, including weekends.
Facility facts
- Address
- 25 Fanning Street, Staten Island, NY 10314
- County
- Richmond (Staten Island)
- Phone
- (718) 289-7900
- Certified beds
- 576
- Average residents per day
- 544
- Ownership type
- For profit - Corporation
- Legal business name
- Clove Lakes Health Care And Rehabilitation Center Inc.
- Chain affiliation
- Infinite Care (8 facilities)
- In Medicare/Medicaid since
- 1969
- CMS Certification Number (CCN)
- 335239
- Most recent standard inspection
- October 16, 2024
Location and getting there
Clove Lakes Health Care and Rehabilitation Center is located at 25 Fanning Street, in the Todt Hill, Emerson Hill, Lighthouse Hill and Manor Heights area of Staten Island (ZIP 10314). The nearest hospital is Richmond University Medical Center, about 2.1 miles away. Distances are straight-line estimates; confirm travel routes before visiting.
Open in Google MapsInspection record
- Inspections on record
- 7
- Total health citations
- 35
- Serious citations (harm or immediate jeopardy)
- 4
- Immediate jeopardy citations
- 2
Serious citations
Citations where inspectors found actual harm to a resident or immediate jeopardy to resident health or safety; most recent April 27, 2026.
| Date | Federal tag | What inspectors cited | Severity | Complaint? |
|---|---|---|---|---|
| April 27, 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents | Immediate jeopardy (pattern) | Yes |
| April 27, 2026 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody | Immediate jeopardy (isolated) | Yes |
| April 27, 2026 | F0658 | Ensure services provided by the nursing facility meet professional standards of quality | Actual harm (isolated) | Yes |
| April 27, 2026 | F0760 | Ensure that residents are free from significant medication errors | Actual harm (isolated) | Yes |
Inspection history
| Inspection date | Type | Citations | Most serious finding | Official report |
|---|---|---|---|---|
| April 27, 2026 | Complaint investigation | 9 | Immediate jeopardy (pattern) | View CMS report |
| November 18, 2025 | Complaint investigation | 1 | Potential for harm (isolated) | View CMS report |
| February 13, 2025 | Complaint investigation | 1 | Potential for harm (isolated) | View CMS report |
| October 25, 2024 | Complaint investigation | 2 | Potential for harm (isolated) | View CMS report |
| October 16, 2024 | Standard health inspection | 9 | Potential for harm (isolated) | View CMS report |
| November 10, 2022 | Standard health inspection | 8 | Potential for harm (pattern) | View CMS report |
| January 23, 2020 | Standard health inspection | 5 | Potential for harm (pattern) | View CMS report |
Understanding these citations
Inspectors cited this facility for serious deficiencies involving abuse, neglect or failure to investigate; accident hazards, supervision or falls; medications. These guides from Leitner Warywoda PLLC, the New York law firm that sponsors this site, explain what these problems look like and what families can do:
Federal penalties
No federal fines or payment denials are listed for this facility in the CMS penalty data we compiled. Penalties are only one indicator; review the inspection reports below for cited deficiencies.
Complaints to the New York State Department of Health
- Complaints received
- 169
- Complaints per 100 beds
- 39.2
- Statewide average per 100 beds
- 57.1
- On-site complaint inspections
- 18
NYS DOH complaint data through July 31, 2026.
Owners and managers reported to CMS
| Name | Role reported to CMS |
|---|---|
| Bernadette Demisay | Direct owner (5% or greater) — 10% (since 02/15/2017) |
| Helene Demisay | Direct owner (5% or greater) — 70% (since 02/15/2017) |
| Michael Demisay | Direct owner (5% or greater) — 10% (since 02/15/2017) |
| Solomon Klein | Direct owner (5% or greater) — 10% (since 02/01/2021) |
| Lorri Senk | Managing employee (since 06/15/2012) |
| Michael Demisay | Corporate director (since 06/20/1997) |
Official reports and records
These links open official and independent records for CCN 335239. Read several inspections, not only the most recent, to see whether problems repeat.