Nursing home in Troy, Rensselaer County
Eddy Heritage House Nursing and Rehabilitation Center
2920 Tibbits Avenue, Troy, NY 12180 · (518) 274-4125
Medicare abuse alert: cited for abuse
2 immediate jeopardy citations
Eddy Heritage House Nursing and Rehabilitation Center is a nonprofit nursing home with 120 certified beds in Troy, Rensselaer County. It is one of 9 certified nursing homes in Rensselaer County. Medicare rates it 1 out of 5 stars overall (1 for health inspections, 4 for staffing and 2 for quality measures). That overall rating is below the Rensselaer County average of 1.9 stars. Medicare currently displays an abuse alert for the facility, meaning it was cited for abuse in a recent inspection. Inspectors issued 29 health citations across 5 inspections in the current federal reporting period, including 2 at the immediate jeopardy level. CMS lists no federal fines or payment denials for the facility in the past three years. Residents receive about 3.9 hours of total nursing care per day on average, and nursing staff turnover is 53%.
Medicare star ratings
Overall Medicare rating
1 / 5
Medicare's summary rating combining inspections, staffing and quality measures.
Health inspection rating
1 / 5
Based on findings from state health inspections and complaint investigations.
Staffing rating
4 / 5
Based on reported nurse and aide staffing hours per resident.
Quality measures rating
2 / 5
Based on resident outcomes such as falls, pressure ulcers and hospitalizations.
Staffing
- Total nurse hours per resident per day
- 3.90
- RN hours per resident per day
- 0.70
- Nursing staff turnover
- 53.0%
- RN turnover
- 51.9%
Staffing hours are self-reported payroll data published by CMS. Ask the facility about current staffing, including weekends.
Facility facts
- Address
- 2920 Tibbits Avenue, Troy, NY 12180
- County
- Rensselaer
- Phone
- (518) 274-4125
- Certified beds
- 120
- Average residents per day
- 108
- Ownership type
- Non profit - Corporation
- Legal business name
- Heritage House Nursing Center, Inc
- Chain affiliation
- Trinity Health (19 facilities)
- In Medicare/Medicaid since
- 1992
- CMS Certification Number (CCN)
- 335760
- Most recent standard inspection
- February 27, 2024
Location and getting there
Eddy Heritage House Nursing and Rehabilitation Center is located at 2920 Tibbits Avenue in Troy, Rensselaer County, in the Capital Region (ZIP 12180). The nearest hospital is Samaritan Hospital, about 0.5 miles away. Distances are straight-line estimates; confirm travel routes before visiting.
Open in Google MapsInspection record
- Inspections on record
- 5
- Total health citations
- 29
- Serious citations (harm or immediate jeopardy)
- 2
- Immediate jeopardy citations
- 2
Serious citations
Citations where inspectors found actual harm to a resident or immediate jeopardy to resident health or safety; most recent November 26, 2025.
| Date | Federal tag | What inspectors cited | Severity | Complaint? |
|---|---|---|---|---|
| November 26, 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody | Immediate jeopardy (isolated) | Yes |
| November 26, 2025 | F0760 | Ensure that residents are free from significant medication errors | Immediate jeopardy (isolated) | Yes |
Inspection history
| Inspection date | Type | Citations | Most serious finding | Official report |
|---|---|---|---|---|
| November 26, 2025 | Complaint investigation | 9 | Immediate jeopardy (isolated) | View CMS report |
| February 27, 2024 | Standard health inspection | 10 | Potential for harm (pattern) | View CMS report |
| February 26, 2024 | Complaint investigation | 3 | Potential for harm (isolated) | View CMS report |
| September 14, 2021 | Standard health inspection | 2 | Potential for harm (pattern) | View CMS report |
| August 1, 2019 | Standard health inspection | 5 | Potential for harm (pattern) | View CMS report |
Understanding these citations
Inspectors cited this facility for serious deficiencies involving abuse, neglect or failure to investigate; medications. These guides from Leitner Warywoda PLLC, the New York law firm that sponsors this site, explain what these problems look like and what families can do:
Federal penalties
No federal fines or payment denials are listed for this facility in the CMS penalty data we compiled. Penalties are only one indicator; review the inspection reports below for cited deficiencies.
Complaints to the New York State Department of Health
- Complaints received
- 53
- Complaints per 100 beds
- 51.4
- Statewide average per 100 beds
- 57.1
- On-site complaint inspections
- 6
NYS DOH complaint data through July 31, 2026.
Owners and managers reported to CMS
| Name | Role reported to CMS |
|---|---|
| Guha Bala | Corporate director (since 10/01/2022) |
| Steven Hanks | Corporate director (since 01/01/2023) |
| Daniel Isacksen | Corporate director (since 10/01/2022) |
| Patricia Lapczynski | Corporate director (since 04/01/2025) |
| Robert McCormick | Corporate director (since 01/01/2021) |
| Michael Meath | Corporate director (since 10/01/2022) |
| Gina Myers | Corporate director (since 10/01/2022) |
| Merriette Pollard | Corporate director (since 10/01/2022) |
| Marguerite Sullivan | Corporate director (since 01/01/2025) |
| Kerri Sweet Zavaglia | Corporate director (since 10/01/2022) |
| Oluwatoyin Tofade | Corporate director (since 01/01/2024) |
| Eric Farrell | Corporate officer (since 07/01/2023) |
| Kathleen Jimino | Corporate officer (since 10/05/2022) |
| John Marshall | Corporate officer (since 10/05/2022) |
| Kristin Signor | Corporate officer (since 04/01/2017) |
| William Wildridge | Corporate officer (since 10/01/2022) |
| Michael Burke | Operational/managerial control (since 09/01/2020) |
| Michelle Mazzacco | Operational/managerial control (since 08/22/2021) |
| Sherri Mier | Operational/managerial control (since 09/18/2023) |
| Kristin Signor | Operational/managerial control (since 04/01/2017) |
| Yolanda Spencer | Operational/managerial control (since 04/18/2025) |
| Melissa Bakar | Administrator/director of the SNF (since 01/01/2025) |
| Michael Burke | Administrator/director of the SNF (since 09/01/2020) |
| Todd Dunning | Administrator/director of the SNF (since 02/18/2024) |
| Eric Farrell | Administrator/director of the SNF (since 07/01/2023) |
| Steven Hanks | Administrator/director of the SNF (since 01/01/2023) |
| Daniel Isacksen | Administrator/director of the SNF (since 10/01/2022) |
| Debra Jean Lashwa | Administrator/director of the SNF (since 02/05/1996) |
| Michelle Mazzacco | Administrator/director of the SNF (since 08/22/2021) |
| Sherri Mier | Administrator/director of the SNF (since 09/18/2023) |
| Kristin Signor | Administrator/director of the SNF (since 04/01/2017) |
| Yolanda Spencer | Administrator/director of the SNF (since 04/18/2025) |
Official reports and records
These links open official and independent records for CCN 335760. Read several inspections, not only the most recent, to see whether problems repeat.