Nursing home in Lockport, Niagara County
Elderwood at Lockport
104 Old Niagara Road, Lockport, NY 14094 · (716) 434-6324
1 federal penalty on record · $94,185 in fines
Elderwood at Lockport is a for-profit nursing home with 126 certified beds in Lockport, Niagara County. It is one of 10 certified nursing homes in Niagara County. Medicare rates it 4 out of 5 stars overall (4 for health inspections, 3 for staffing and 3 for quality measures). That overall rating is above the Niagara County average of 3.0 stars. Inspectors issued 10 health citations across 4 inspections in the current federal reporting period, including 1 involving actual harm to a resident. Federal regulators have imposed 1 fine totaling $94,185 in the past three years. Residents receive about 3.5 hours of total nursing care per day on average, and nursing staff turnover is 52%.
Medicare star ratings
Overall Medicare rating
4 / 5
Medicare's summary rating combining inspections, staffing and quality measures.
Health inspection rating
4 / 5
Based on findings from state health inspections and complaint investigations.
Staffing rating
3 / 5
Based on reported nurse and aide staffing hours per resident.
Quality measures rating
3 / 5
Based on resident outcomes such as falls, pressure ulcers and hospitalizations.
Staffing
- Total nurse hours per resident per day
- 3.54
- RN hours per resident per day
- 0.70
- Nursing staff turnover
- 51.5%
- RN turnover
- 56.3%
Staffing hours are self-reported payroll data published by CMS. Ask the facility about current staffing, including weekends.
Facility facts
- Address
- 104 Old Niagara Road, Lockport, NY 14094
- County
- Niagara
- Phone
- (716) 434-6324
- Certified beds
- 126
- Average residents per day
- 98
- Ownership type
- For profit - Limited Liability company
- Legal business name
- 104 Old Niagara Road Operating Company, LLC
- Chain affiliation
- Elderwood (17 facilities)
- In Medicare/Medicaid since
- 1976
- CMS Certification Number (CCN)
- 335500
- Most recent standard inspection
- May 2, 2025
Location and getting there
Elderwood at Lockport is located at 104 Old Niagara Road in Lockport, Niagara County, in Western New York (ZIP 14094). The nearest hospital is Lockport Memorial Hospital, a Campus of Mount St Mary's, about 3.2 miles away. Distances are straight-line estimates; confirm travel routes before visiting.
Open in Google MapsInspection record
- Inspections on record
- 4
- Total health citations
- 10
- Serious citations (harm or immediate jeopardy)
- 1
- Immediate jeopardy citations
- 0
Serious citations
Citations where inspectors found actual harm to a resident or immediate jeopardy to resident health or safety; most recent March 13, 2026.
| Date | Federal tag | What inspectors cited | Severity | Complaint? |
|---|---|---|---|---|
| March 13, 2026 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents | Actual harm (isolated) | Yes |
Inspection history
| Inspection date | Type | Citations | Most serious finding | Official report |
|---|---|---|---|---|
| March 13, 2026 | Complaint investigation | 1 | Actual harm (isolated) | View CMS report |
| May 2, 2025 | Standard health inspection | 2 | Potential for harm (isolated) | View CMS report |
| June 6, 2023 | Standard health inspection | 5 | Potential for harm (pattern) | View CMS report |
| July 30, 2021 | Standard health inspection | 2 | Potential for harm (isolated) | View CMS report |
Understanding these citations
Inspectors cited this facility for serious deficiencies involving accident hazards, supervision or falls. These guides from Leitner Warywoda PLLC, the New York law firm that sponsors this site, explain what these problems look like and what families can do:
Federal penalties
- Federal penalties
- 1
- Fines
- 1
- Total fines
- $94,185
- Payment denials
- 0
- Most recent penalty
- May 2, 2025
| Date | Penalty | Amount / Duration |
|---|---|---|
| May 2, 2025 | Civil money penalty | $94,185 |
Penalty data last updated August 1, 2026.
Complaints to the New York State Department of Health
- Complaints received
- 42
- Complaints per 100 beds
- 41.4
- Statewide average per 100 beds
- 57.1
- On-site complaint inspections
- 21
NYS DOH complaint data through July 31, 2026.
Owners and managers reported to CMS
| Name | Role reported to CMS |
|---|---|
| Warren Cole | Indirect owner (5% or greater) — 50% (since 06/15/2016) |
| Jeffrey Rubin | Indirect owner (5% or greater) — 50% (since 06/15/2016) |
| Shane Setlock | Managing employee (since 01/18/2021) |
| Warren Cole | Corporate officer (since 06/15/2016) |
| Philip Quillard | Corporate officer (since 06/15/2016) |
| Jeffrey Rubin | Corporate officer (since 06/15/2016) |
| Warren Cole | Operational/managerial control (since 06/15/2016) |
| Philip Quillard | Operational/managerial control (since 06/15/2016) |
| Jeffrey Rubin | Operational/managerial control (since 06/15/2016) |
Official reports and records
These links open official and independent records for CCN 335500. Read several inspections, not only the most recent, to see whether problems repeat.