Nursing home in Brockport, Monroe County
Elderwood of Lakeside at Brockport
170 West Avenue, Brockport, NY 14420 · (585) 395-6095
Located in Brockport, Monroe County, Elderwood of Lakeside at Brockport is a for-profit nursing home with 120 certified beds. It is one of 32 certified nursing homes in Monroe County. Medicare rates it 4 out of 5 stars overall (4 for health inspections, 1 for staffing and 5 for quality measures). That overall rating is above the Monroe County average of 3.1 stars. Inspectors issued 7 health citations across 3 inspections in the current federal reporting period. CMS lists no federal fines or payment denials for the facility in the past three years. Residents receive about 2.7 hours of total nursing care per day on average, and nursing staff turnover is 68%.
Medicare star ratings
Overall Medicare rating
4 / 5
Medicare's summary rating combining inspections, staffing and quality measures.
Health inspection rating
4 / 5
Based on findings from state health inspections and complaint investigations.
Staffing rating
1 / 5
Based on reported nurse and aide staffing hours per resident.
Quality measures rating
5 / 5
Based on resident outcomes such as falls, pressure ulcers and hospitalizations.
Staffing
- Total nurse hours per resident per day
- 2.69
- RN hours per resident per day
- 0.65
- Nursing staff turnover
- 68.5%
- RN turnover
- 66.7%
Staffing hours are self-reported payroll data published by CMS. Ask the facility about current staffing, including weekends.
Facility facts
- Address
- 170 West Avenue, Brockport, NY 14420
- County
- Monroe
- Phone
- (585) 395-6095
- Certified beds
- 120
- Average residents per day
- 105
- Ownership type
- For profit - Limited Liability company
- Legal business name
- 170 West Avenue Operating Company LLC
- Chain affiliation
- Elderwood (17 facilities)
- In Medicare/Medicaid since
- 1976
- CMS Certification Number (CCN)
- 335569
- Most recent standard inspection
- April 2, 2025
Location and getting there
Elderwood of Lakeside at Brockport is located at 170 West Avenue in Brockport, Monroe County, in the Finger Lakes region (ZIP 14420). The nearest hospital is URMC Strong West, less than a tenth of a mile away. Distances are straight-line estimates; confirm travel routes before visiting.
Open in Google MapsInspection record
- Inspections on record
- 3
- Total health citations
- 7
- Serious citations (harm or immediate jeopardy)
- 0
- Immediate jeopardy citations
- 0
Inspection history
| Inspection date | Type | Citations | Most serious finding | Official report |
|---|---|---|---|---|
| April 2, 2025 | Standard health inspection | 4 | Potential for harm (pattern) | View CMS report |
| January 8, 2025 | Complaint investigation | 1 | Potential for harm (isolated) | View CMS report |
| July 13, 2023 | Standard health inspection | 2 | Potential for harm (pattern) | View CMS report |
Federal penalties
No federal fines or payment denials are listed for this facility in the CMS penalty data we compiled. Penalties are only one indicator; review the inspection reports below for cited deficiencies.
Complaints to the New York State Department of Health
- Complaints received
- 56
- Complaints per 100 beds
- 53.5
- Statewide average per 100 beds
- 57.1
- On-site complaint inspections
- 12
NYS DOH complaint data through July 31, 2026.
Owners and managers reported to CMS
| Name | Role reported to CMS |
|---|---|
| Warren Cole | Indirect owner (5% or greater) — 50% (since 05/06/2016) |
| Jeffrey Rubin | Indirect owner (5% or greater) — 50% (since 05/06/2016) |
| Kimberly Klinetob | Managing employee (since 11/01/2017) |
| Warren Cole | Corporate officer (since 05/06/2016) |
| Jeffrey Rubin | Corporate officer (since 05/06/2016) |
| Warren Cole | Operational/managerial control (since 05/06/2016) |
| Philip Quillard | Operational/managerial control (since 05/06/2016) |
| Jeffrey Rubin | Operational/managerial control (since 05/06/2016) |
Official reports and records
These links open official and independent records for CCN 335569. Read several inspections, not only the most recent, to see whether problems repeat.