Nursing home in Flushing, Queens County
Franklin Center for Rehabilitation and Nursing
142 27 Franklin Avenue, Flushing, NY 11355 · (718) 670-3400
Franklin Center for Rehabilitation and Nursing is a 320-bed for-profit nursing home in Flushing/Willets Point, Queens. It is one of 56 certified nursing homes in Queens County. Medicare rates it 3 out of 5 stars overall (3 for health inspections, 3 for staffing and 4 for quality measures). That overall rating is below the Queens County average of 3.3 stars. Inspectors issued 14 health citations across 4 inspections in the current federal reporting period, including 1 involving actual harm to a resident. CMS lists no federal fines or payment denials for the facility in the past three years. Residents receive about 3.6 hours of total nursing care per day on average, and nursing staff turnover is 30%.
Medicare star ratings
Overall Medicare rating
3 / 5
Medicare's summary rating combining inspections, staffing and quality measures.
Health inspection rating
3 / 5
Based on findings from state health inspections and complaint investigations.
Staffing rating
3 / 5
Based on reported nurse and aide staffing hours per resident.
Quality measures rating
4 / 5
Based on resident outcomes such as falls, pressure ulcers and hospitalizations.
Staffing
- Total nurse hours per resident per day
- 3.62
- RN hours per resident per day
- 0.99
- Nursing staff turnover
- 30.1%
- RN turnover
- 31.3%
Staffing hours are self-reported payroll data published by CMS. Ask the facility about current staffing, including weekends.
Facility facts
- Address
- 142 27 Franklin Avenue, Flushing, NY 11355
- County
- Queens
- Phone
- (718) 670-3400
- Certified beds
- 320
- Average residents per day
- 310
- Ownership type
- For profit - Limited Liability company
- Legal business name
- New Franklin Rehabiliation And Health Care Facility, LLC
- Chain affiliation
- None reported
- In Medicare/Medicaid since
- 1974
- CMS Certification Number (CCN)
- 335426
- Most recent standard inspection
- February 28, 2024
Location and getting there
Franklin Center for Rehabilitation and Nursing is located at 142 27 Franklin Avenue, in the Flushing/Willets Point area of Queens (ZIP 11355). The closest subway station is Flushing-Main St (7), about 0.6 miles away. The Flushing Main Street LIRR station is about 0.6 miles away. The nearest hospital is Flushing Hospital Medical Center, about 0.3 miles away. Distances are straight-line estimates; confirm travel routes before visiting.
Open in Google MapsInspection record
- Inspections on record
- 4
- Total health citations
- 14
- Serious citations (harm or immediate jeopardy)
- 1
- Immediate jeopardy citations
- 0
Serious citations
Citations where inspectors found actual harm to a resident or immediate jeopardy to resident health or safety; most recent July 23, 2019.
| Date | Federal tag | What inspectors cited | Severity | Complaint? |
|---|---|---|---|---|
| July 23, 2019 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody | Actual harm (isolated) | No |
Inspection history
| Inspection date | Type | Citations | Most serious finding | Official report |
|---|---|---|---|---|
| May 12, 2026 | Complaint investigation | 3 | Potential for harm (isolated) | View CMS report |
| February 28, 2024 | Standard health inspection | 6 | Potential for harm (pattern) | View CMS report |
| January 3, 2022 | Standard health inspection | 2 | Potential for harm (isolated) | View CMS report |
| July 23, 2019 | Standard health inspection | 3 | Actual harm (isolated) | View CMS report |
Understanding these citations
Inspectors cited this facility for serious deficiencies involving abuse, neglect or failure to investigate. These guides from Leitner Warywoda PLLC, the New York law firm that sponsors this site, explain what these problems look like and what families can do:
Federal penalties
No federal fines or payment denials are listed for this facility in the CMS penalty data we compiled. Penalties are only one indicator; review the inspection reports below for cited deficiencies.
Complaints to the New York State Department of Health
- Complaints received
- 40
- Complaints per 100 beds
- 12.8
- Statewide average per 100 beds
- 57.1
- On-site complaint inspections
- 7
NYS DOH complaint data through July 31, 2026.
Owners and managers reported to CMS
| Name | Role reported to CMS |
|---|---|
| Derek Murray | Managing employee (since 08/02/2010) |
| Helen Webster | Corporate director (since 01/01/2009) |
| Moshe Webster | Corporate director (since 01/01/2009) |
| Naftali Fasten | Corporate officer (since 01/01/2023) |
| Aharon Weiss | Corporate officer (since 01/01/2012) |
| Shelly Nakdimen | General partner (since 08/22/2002) |
| Ben Webster | General partner (since 01/01/2009) |
| Boruch Webster | General partner (since 01/01/2009) |
| Helen Webster | General partner (since 01/01/2009) |
| Moshe Webster | General partner (since 01/01/2009) |
| Yecheskel Webster | Limited partner (since 01/01/2009) |
Official reports and records
These links open official and independent records for CCN 335426. Read several inspections, not only the most recent, to see whether problems repeat.