Nursing home in Lancaster, Erie County
Greenfield Health & Rehab Center
5949 Broadway, Lancaster, NY 14086 · (716) 684-3000
Greenfield Health & Rehab Center is a 160-bed nonprofit nursing home in Lancaster, Erie County. It is one of 33 certified nursing homes in Erie County. Medicare rates it 4 out of 5 stars overall (4 for health inspections, 4 for staffing and 4 for quality measures). That overall rating is above the Erie County average of 3.0 stars. Inspectors issued 12 health citations across 4 inspections in the current federal reporting period. CMS lists no federal fines or payment denials for the facility in the past three years. Residents receive about 4.6 hours of total nursing care per day on average, and nursing staff turnover is 49%.
Medicare star ratings
Overall Medicare rating
4 / 5
Medicare's summary rating combining inspections, staffing and quality measures.
Health inspection rating
4 / 5
Based on findings from state health inspections and complaint investigations.
Staffing rating
4 / 5
Based on reported nurse and aide staffing hours per resident.
Quality measures rating
4 / 5
Based on resident outcomes such as falls, pressure ulcers and hospitalizations.
Staffing
- Total nurse hours per resident per day
- 4.58
- RN hours per resident per day
- 0.55
- Nursing staff turnover
- 48.9%
- RN turnover
- 35.7%
Staffing hours are self-reported payroll data published by CMS. Ask the facility about current staffing, including weekends.
Facility facts
- Address
- 5949 Broadway, Lancaster, NY 14086
- County
- Erie
- Phone
- (716) 684-3000
- Certified beds
- 160
- Average residents per day
- 152
- Ownership type
- Non profit - Corporation
- Legal business name
- Niagara Lutheran Development, Inc.
- Chain affiliation
- None reported
- In Medicare/Medicaid since
- 1967
- CMS Certification Number (CCN)
- 335182
- Most recent standard inspection
- August 8, 2025
Location and getting there
Greenfield Health & Rehab Center is located at 5949 Broadway in Lancaster, Erie County, in Western New York (ZIP 14086). Distances are straight-line estimates; confirm travel routes before visiting.
Open in Google MapsInspection record
- Inspections on record
- 4
- Total health citations
- 12
- Serious citations (harm or immediate jeopardy)
- 0
- Immediate jeopardy citations
- 0
Inspection history
| Inspection date | Type | Citations | Most serious finding | Official report |
|---|---|---|---|---|
| February 25, 2026 | Complaint investigation | 1 | Potential for harm (isolated) | View CMS report |
| August 8, 2025 | Standard health inspection | 4 | Potential for harm (isolated) | View CMS report |
| December 18, 2023 | Standard health inspection | 6 | Potential for harm (isolated) | View CMS report |
| May 31, 2022 | Standard health inspection | 1 | Potential for harm (isolated) | View CMS report |
Federal penalties
No federal fines or payment denials are listed for this facility in the CMS penalty data we compiled. Penalties are only one indicator; review the inspection reports below for cited deficiencies.
Complaints to the New York State Department of Health
- Complaints received
- 132
- Complaints per 100 beds
- 87.4
- Statewide average per 100 beds
- 57.1
- On-site complaint inspections
- 28
NYS DOH complaint data through July 31, 2026.
Owners and managers reported to CMS
| Name | Role reported to CMS |
|---|---|
| Candyce Ingwersen | Corporate director (since 11/01/2012) |
| Christopher Koenig | Corporate director (since 05/02/2016) |
| Carol Lankes | Corporate director (since 07/24/2008) |
| Paul Mertzlufft | Corporate director (since 07/15/2008) |
| Steven Chizuk | Corporate officer (since 08/30/2021) |
| Christopher Koenig | Corporate officer (since 05/02/2016) |
| Sita Akkinepally | Operational/managerial control (since 01/01/2023) |
| Steven Chizuk | Operational/managerial control (since 08/30/2021) |
| Christopher Koenig | Operational/managerial control (since 04/19/2016) |
| Shane Setlock | Operational/managerial control (since 06/19/2023) |
| Sita Akkinepally | Administrator/director of the SNF (since 01/01/2023) |
| Steven Chizuk | Administrator/director of the SNF (since 08/31/2021) |
| Christopher Koenig | Administrator/director of the SNF (since 04/19/2016) |
| Shane Setlock | Administrator/director of the SNF (since 06/19/2023) |
Official reports and records
These links open official and independent records for CCN 335182. Read several inspections, not only the most recent, to see whether problems repeat.