Nursing home in Greenhurst, Chautauqua County
Heritage Green Rehab & Skilled Nursing
3023 Route 430, Greenhurst, NY 14742 · (716) 483-5000
1 immediate jeopardy citation
Heritage Green Rehab & Skilled Nursing is a 134-bed nonprofit nursing home in Greenhurst, Chautauqua County. By certified beds, it is the 3rd-largest of the 4 Medicare- and Medicaid-certified nursing homes in Chautauqua County. Medicare rates it 1 out of 5 stars overall (2 for health inspections, 1 for staffing and 2 for quality measures). That overall rating is below the Chautauqua County average of 2.0 stars. Inspectors issued 16 health citations across 4 inspections in the current federal reporting period, including 1 at the immediate jeopardy level. CMS lists no federal fines or payment denials for the facility in the past three years. Residents receive about 2.4 hours of total nursing care per day on average, and nursing staff turnover is 51%.
Medicare star ratings
Overall Medicare rating
1 / 5
Medicare's summary rating combining inspections, staffing and quality measures.
Health inspection rating
2 / 5
Based on findings from state health inspections and complaint investigations.
Staffing rating
1 / 5
Based on reported nurse and aide staffing hours per resident.
Quality measures rating
2 / 5
Based on resident outcomes such as falls, pressure ulcers and hospitalizations.
Staffing
- Total nurse hours per resident per day
- 2.42
- RN hours per resident per day
- 0.32
- Nursing staff turnover
- 51.1%
- RN turnover
- 30.0%
Staffing hours are self-reported payroll data published by CMS. Ask the facility about current staffing, including weekends.
Facility facts
- Address
- 3023 Route 430, Greenhurst, NY 14742
- County
- Chautauqua
- Phone
- (716) 483-5000
- Certified beds
- 134
- Average residents per day
- 116
- Ownership type
- Non profit - Corporation
- Legal business name
- Gerry Homes Inc
- Chain affiliation
- Heritage Ministries (3 facilities)
- In Medicare/Medicaid since
- 1992
- CMS Certification Number (CCN)
- 335721
- Most recent standard inspection
- February 27, 2026
Location and getting there
Heritage Green Rehab & Skilled Nursing is located at 3023 Route 430 in Greenhurst, Chautauqua County, in Western New York (ZIP 14742). The nearest hospital is UPMC Chautauqua at WCA, about 4.0 miles away. Distances are straight-line estimates; confirm travel routes before visiting.
Open in Google MapsInspection record
- Inspections on record
- 4
- Total health citations
- 16
- Serious citations (harm or immediate jeopardy)
- 1
- Immediate jeopardy citations
- 1
Serious citations
Citations where inspectors found actual harm to a resident or immediate jeopardy to resident health or safety; most recent December 7, 2021.
| Date | Federal tag | What inspectors cited | Severity | Complaint? |
|---|---|---|---|---|
| December 7, 2021 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift | Immediate jeopardy (pattern) | No |
Inspection history
| Inspection date | Type | Citations | Most serious finding | Official report |
|---|---|---|---|---|
| February 27, 2026 | Standard health inspection | 7 | Potential for harm (widespread) | View CMS report |
| August 15, 2025 | Complaint investigation | 2 | Potential for harm (widespread) | View CMS report |
| February 1, 2024 | Standard health inspection | 5 | Potential for harm (isolated) | View CMS report |
| December 7, 2021 | Standard health inspection | 2 | Immediate jeopardy (pattern) | View CMS report |
Federal penalties
No federal fines or payment denials are listed for this facility in the CMS penalty data we compiled. Penalties are only one indicator; review the inspection reports below for cited deficiencies.
Complaints to the New York State Department of Health
- Complaints received
- 148
- Complaints per 100 beds
- 132.9
- Statewide average per 100 beds
- 57.1
- On-site complaint inspections
- 27
NYS DOH complaint data through July 31, 2026.
Owners and managers reported to CMS
| Name | Role reported to CMS |
|---|---|
| Gregory Fernandez | Corporate director (since 11/25/2024) |
| Pamela Noll | Corporate director (since 11/25/2024) |
| Mary Ann Spanos | Corporate director (since 11/25/2024) |
| Peter Stark | Corporate director (since 11/25/2024) |
| Lisa Haglund | Corporate officer (since 05/11/2020) |
| Jessica Burkhouse | Operational/managerial control (since 06/14/2014) |
| Robin Digregorio | Operational/managerial control (since 11/25/2024) |
| Lisa Haglund | Operational/managerial control (since 11/25/2024) |
| Albert Persia | Operational/managerial control (since 07/24/2023) |
| Mark Wilcox | Operational/managerial control (since 11/25/2024) |
| Gregory Fernandez | Trustee (since 11/25/2024) |
| Pamela Noll | Trustee (since 11/25/2024) |
| Mary Ann Spanos | Trustee (since 11/25/2024) |
| Peter Stark | Trustee (since 11/25/2024) |
| Jessica Burkhouse | Administrator/director of the SNF (since 06/14/2014) |
| Robin Digregorio | Administrator/director of the SNF (since 12/05/2025) |
| Lisa Haglund | Administrator/director of the SNF (since 05/11/2020) |
| Albert Persia | Administrator/director of the SNF (since 07/24/2023) |
Official reports and records
These links open official and independent records for CCN 335721. Read several inspections, not only the most recent, to see whether problems repeat.