Nursing home in Pittsford, Monroe County
Highlands Living Center
500 Hahnemann Trail, Pittsford, NY 14534 · (585) 383-1700
Highlands Living Center is a nonprofit nursing home with 122 certified beds in Pittsford, Monroe County. It is one of 32 certified nursing homes in Monroe County. Medicare rates it 2 out of 5 stars overall (2 for health inspections, 2 for staffing and 2 for quality measures). That overall rating is below the Monroe County average of 3.1 stars. Inspectors issued 19 health citations across 4 inspections in the current federal reporting period. CMS lists no federal fines or payment denials for the facility in the past three years. Residents receive about 3.6 hours of total nursing care per day on average, and nursing staff turnover is 60%.
Medicare star ratings
Overall Medicare rating
2 / 5
Medicare's summary rating combining inspections, staffing and quality measures.
Health inspection rating
2 / 5
Based on findings from state health inspections and complaint investigations.
Staffing rating
2 / 5
Based on reported nurse and aide staffing hours per resident.
Quality measures rating
2 / 5
Based on resident outcomes such as falls, pressure ulcers and hospitalizations.
Staffing
- Total nurse hours per resident per day
- 3.55
- RN hours per resident per day
- 0.45
- Nursing staff turnover
- 60.3%
- RN turnover
- 57.1%
Staffing hours are self-reported payroll data published by CMS. Ask the facility about current staffing, including weekends.
Facility facts
- Address
- 500 Hahnemann Trail, Pittsford, NY 14534
- County
- Monroe
- Phone
- (585) 383-1700
- Certified beds
- 122
- Average residents per day
- 115
- Ownership type
- Non profit - Corporation
- Legal business name
- The Highlands Living Center Inc
- Chain affiliation
- None reported
- In Medicare/Medicaid since
- 1995
- CMS Certification Number (CCN)
- 335786
- Most recent standard inspection
- February 19, 2025
Location and getting there
Highlands Living Center is located at 500 Hahnemann Trail in Pittsford, Monroe County, in the Finger Lakes region (ZIP 14534). Distances are straight-line estimates; confirm travel routes before visiting.
Open in Google MapsInspection record
- Inspections on record
- 4
- Total health citations
- 19
- Serious citations (harm or immediate jeopardy)
- 0
- Immediate jeopardy citations
- 0
Inspection history
| Inspection date | Type | Citations | Most serious finding | Official report |
|---|---|---|---|---|
| May 28, 2026 | Complaint investigation | 2 | Potential for harm (isolated) | View CMS report |
| February 19, 2025 | Standard health inspection | 8 | Potential for harm (pattern) | View CMS report |
| June 9, 2023 | Standard health inspection | 6 | Potential for harm (pattern) | View CMS report |
| September 2, 2021 | Standard health inspection | 3 | Potential for harm (pattern) | View CMS report |
Federal penalties
No federal fines or payment denials are listed for this facility in the CMS penalty data we compiled. Penalties are only one indicator; review the inspection reports below for cited deficiencies.
Complaints to the New York State Department of Health
- Complaints received
- 94
- Complaints per 100 beds
- 84.1
- Statewide average per 100 beds
- 57.1
- On-site complaint inspections
- 20
NYS DOH complaint data through July 31, 2026.
Owners and managers reported to CMS
| Name | Role reported to CMS |
|---|---|
| Samuel Busari | Corporate officer (since 07/14/2021) |
| Elizabeth Garrett | Corporate officer (since 01/01/2011) |
| William Hall | Corporate officer (since 01/01/2011) |
| Robert Latella | Corporate officer (since 01/01/2011) |
| Robbie Magee | Corporate officer (since 01/01/2011) |
| Robert McCann | Corporate officer (since 10/01/2012) |
| Michael Riordan | Corporate officer (since 01/01/2011) |
| Gerald Vanstrydonck | Corporate officer (since 01/01/2011) |
| Elizabeth Yale | Corporate officer (since 07/31/2023) |
| Samuel Busari | Operational/managerial control (since 07/14/2021) |
| Nirmala Nicholas | Operational/managerial control (since 07/07/2003) |
| Samuel Busari | Administrator/director of the SNF (since 03/04/2025) |
| Nirmala Nicholas | Administrator/director of the SNF (since 03/04/2025) |
| Elizabeth Yale | Administrator/director of the SNF (since 12/23/2024) |
Official reports and records
These links open official and independent records for CCN 335786. Read several inspections, not only the most recent, to see whether problems repeat.