Nursing home in Buffalo, Erie County
Highpointe on Michigan Health Care Facility
1031 Michigan Ave, Buffalo, NY 14203 · (716) 748-3101
Medicare abuse alert: cited for abuse
1 federal penalty on record · $129,149 in fines
1 immediate jeopardy citation
Located in Buffalo, Erie County, Highpointe on Michigan Health Care Facility is a nonprofit nursing home with 300 certified beds. By certified beds, it is the 3rd-largest of the 33 Medicare- and Medicaid-certified nursing homes in Erie County. Medicare rates it 2 out of 5 stars overall (1 for health inspections, 5 for staffing and 4 for quality measures). That overall rating is below the Erie County average of 3.0 stars. Medicare currently displays an abuse alert for the facility, meaning it was cited for abuse in a recent inspection. Inspectors issued 30 health citations across 6 inspections in the current federal reporting period, including 1 at the immediate jeopardy level. Federal regulators have imposed 1 fine totaling $129,149 in the past three years. Residents receive about 5.4 hours of total nursing care per day on average, and nursing staff turnover is 32%.
Medicare star ratings
Overall Medicare rating
2 / 5
Medicare's summary rating combining inspections, staffing and quality measures.
Health inspection rating
1 / 5
Based on findings from state health inspections and complaint investigations.
Staffing rating
5 / 5
Based on reported nurse and aide staffing hours per resident.
Quality measures rating
4 / 5
Based on resident outcomes such as falls, pressure ulcers and hospitalizations.
Staffing
- Total nurse hours per resident per day
- 5.41
- RN hours per resident per day
- 1.16
- Nursing staff turnover
- 31.6%
- RN turnover
- 16.7%
Staffing hours are self-reported payroll data published by CMS. Ask the facility about current staffing, including weekends.
Facility facts
- Address
- 1031 Michigan Ave, Buffalo, NY 14203
- County
- Erie
- Phone
- (716) 748-3101
- Certified beds
- 300
- Average residents per day
- 258
- Ownership type
- Non profit - Corporation
- Legal business name
- Kaleida Health
- Chain affiliation
- None reported
- In Medicare/Medicaid since
- 2001
- CMS Certification Number (CCN)
- 335834
- Most recent standard inspection
- September 16, 2024
Location and getting there
Highpointe on Michigan Health Care Facility is located at 1031 Michigan Ave in Buffalo, Erie County, in Western New York (ZIP 14203). The nearest hospital is Buffalo General Medical Center, about 0.1 miles away. Distances are straight-line estimates; confirm travel routes before visiting.
Open in Google MapsInspection record
- Inspections on record
- 6
- Total health citations
- 30
- Serious citations (harm or immediate jeopardy)
- 2
- Immediate jeopardy citations
- 1
Serious citations
Citations where inspectors found actual harm to a resident or immediate jeopardy to resident health or safety; most recent September 16, 2024.
| Date | Federal tag | What inspectors cited | Severity | Complaint? |
|---|---|---|---|---|
| September 16, 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody | Immediate jeopardy (widespread) | Yes |
| September 16, 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents | Actual harm (isolated) | Yes |
Inspection history
| Inspection date | Type | Citations | Most serious finding | Official report |
|---|---|---|---|---|
| March 5, 2026 | Complaint investigation | 2 | Potential for harm (pattern) | View CMS report |
| April 24, 2025 | Complaint investigation | 1 | Potential for harm (isolated) | View CMS report |
| September 16, 2024 | Standard health inspection | 11 | Immediate jeopardy (widespread) | View CMS report |
| May 22, 2024 | Complaint investigation | 1 | Potential for harm (isolated) | View CMS report |
| August 30, 2022 | Standard health inspection | 7 | Potential for harm (isolated) | View CMS report |
| January 22, 2020 | Standard health inspection | 8 | Potential for harm (pattern) | View CMS report |
Understanding these citations
Inspectors cited this facility for serious deficiencies involving abuse, neglect or failure to investigate; accident hazards, supervision or falls. These guides from Leitner Warywoda PLLC, the New York law firm that sponsors this site, explain what these problems look like and what families can do:
Federal penalties
- Federal penalties
- 1
- Fines
- 1
- Total fines
- $129,149
- Payment denials
- 0
- Most recent penalty
- September 16, 2024
| Date | Penalty | Amount / Duration |
|---|---|---|
| September 16, 2024 | Civil money penalty | $129,149 |
Penalty data last updated August 1, 2026.
Complaints to the New York State Department of Health
- Complaints received
- 221
- Complaints per 100 beds
- 85.6
- Statewide average per 100 beds
- 57.1
- On-site complaint inspections
- 47
NYS DOH complaint data through July 31, 2026.
Owners and managers reported to CMS
| Name | Role reported to CMS |
|---|---|
| Rakhi Barkowski | Contracted managing employee (since 04/01/2024) |
| Hugh Chisholm | Managing employee (since 04/01/2024) |
| Matthew Drake | Managing employee (since 12/05/2021) |
| Jennifer Dunn | Managing employee (since 04/01/2024) |
| Stephen Hardy | Managing employee (since 03/11/2019) |
| Jonathan Hart | Managing employee (since 04/01/2024) |
| Angela McCrorey | Managing employee (since 06/01/2019) |
| Katie O'Connell | Managing employee (since 06/01/2018) |
| Jo Ann Ormond | Managing employee (since 08/19/2019) |
| Corin Silvestrini | Managing employee (since 04/01/2024) |
| Nicholas Aquino | Corporate director (since 05/01/2015) |
| Thomas Beauford | Corporate director (since 04/01/2022) |
| Donald Boyd | Corporate director (since 07/11/2022) |
| K Chevli | Corporate director (since 04/01/2022) |
| Lorrie Clemo | Corporate director (since 05/01/2017) |
| Gary Crosby | Corporate director (since 05/01/2017) |
| Abeer Eddib | Corporate director (since 06/01/2019) |
| Muhammed Javed | Corporate director (since 05/01/2019) |
| William Maggio | Corporate director (since 05/01/2015) |
| George Matthews | Corporate director (since 05/01/2008) |
| Timothy McEvoy | Corporate director (since 06/01/2019) |
| Paul O'Leary | Corporate director (since 04/01/2018) |
| John Persons | Corporate director (since 04/01/2022) |
| Christopher Ross | Corporate director (since 05/01/2015) |
| Mary Lou Rusin | Corporate director (since 05/01/2015) |
| Ian Barrett | Corporate officer (since 10/01/2022) |
| Donald Boyd | Corporate officer (since 05/01/2009) |
| Shannon Bryant | Corporate officer (since 12/01/2020) |
| Hugh Chisholm | Corporate officer (since 04/01/2024) |
| Matthew Drake | Corporate officer (since 12/05/2021) |
| Stephen Hardy | Corporate officer (since 03/11/2019) |
| Michael Hughes | Corporate officer (since 09/01/2004) |
| Michael Mineo | Corporate officer (since 07/01/2022) |
| Jamie Nadler | Corporate officer (since 04/01/2022) |
| Marjorie Quint-Bouzid | Corporate officer (since 04/01/2024) |
| Kenneth Snyder | Corporate officer (since 04/01/2022) |
| Alyson Spaulding | Corporate officer (since 08/01/2014) |
Official reports and records
These links open official and independent records for CCN 335834. Read several inspections, not only the most recent, to see whether problems repeat.