Nursing home in Lackawanna, Erie County
Mercy Hospital Skilled Nursing Facility
55 Melroy Avenue, Lackawanna, NY 14218 · (716) 819-5300
Mercy Hospital Skilled Nursing Facility is a nonprofit nursing home with 84 certified beds in Lackawanna, Erie County. It is one of 33 certified nursing homes in Erie County. Medicare rates it 5 out of 5 stars overall (4 for health inspections, 4 for staffing and 5 for quality measures). That overall rating is above the Erie County average of 3.0 stars. Inspectors issued 4 health citations across 2 inspections in the current federal reporting period. CMS lists no federal fines or payment denials for the facility in the past three years. Residents receive about 4.7 hours of total nursing care per day on average, and nursing staff turnover is 44%.
Medicare star ratings
Overall Medicare rating
5 / 5
Medicare's summary rating combining inspections, staffing and quality measures.
Health inspection rating
4 / 5
Based on findings from state health inspections and complaint investigations.
Staffing rating
4 / 5
Based on reported nurse and aide staffing hours per resident.
Quality measures rating
5 / 5
Based on resident outcomes such as falls, pressure ulcers and hospitalizations.
Staffing
- Total nurse hours per resident per day
- 4.68
- RN hours per resident per day
- 0.65
- Nursing staff turnover
- 43.7%
- RN turnover
- 50.0%
Staffing hours are self-reported payroll data published by CMS. Ask the facility about current staffing, including weekends.
Facility facts
- Address
- 55 Melroy Avenue, Lackawanna, NY 14218
- County
- Erie
- Phone
- (716) 819-5300
- Certified beds
- 84
- Average residents per day
- 82
- Ownership type
- Non profit - Corporation
- Legal business name
- Mercy Hospital Of Buffalo
- Chain affiliation
- None reported
- In Medicare/Medicaid since
- 1970
- CMS Certification Number (CCN)
- 335308
- Most recent standard inspection
- July 24, 2025
Location and getting there
Mercy Hospital Skilled Nursing Facility is located at 55 Melroy Avenue in Lackawanna, Erie County, in Western New York (ZIP 14218). The nearest hospital is Mercy Hospital of Buffalo, about 1.6 miles away. Distances are straight-line estimates; confirm travel routes before visiting.
Open in Google MapsInspection record
- Inspections on record
- 2
- Total health citations
- 4
- Serious citations (harm or immediate jeopardy)
- 0
- Immediate jeopardy citations
- 0
Inspection history
| Inspection date | Type | Citations | Most serious finding | Official report |
|---|---|---|---|---|
| July 24, 2025 | Standard health inspection | 3 | Potential for harm (pattern) | View CMS report |
| July 29, 2022 | Standard health inspection | 1 | Potential for harm (isolated) | View CMS report |
Federal penalties
No federal fines or payment denials are listed for this facility in the CMS penalty data we compiled. Penalties are only one indicator; review the inspection reports below for cited deficiencies.
Complaints to the New York State Department of Health
- Complaints received
- 23
- Complaints per 100 beds
- 27.5
- Statewide average per 100 beds
- 57.1
- On-site complaint inspections
- 12
NYS DOH complaint data through July 31, 2026.
Owners and managers reported to CMS
| Name | Role reported to CMS |
|---|---|
| Leonardo Sette-Camara | Governing body (since 01/01/2020) |
| Robert Zapfel | Governing body (since 06/19/2014) |
| Patricia O Connor | Corporate director (since 06/15/2015) |
| Clayton Osborne | Corporate director (since 05/01/2008) |
| Leonardo Sette-Camara | Corporate director (since 01/01/2020) |
| Alexis Agnello | Corporate officer (since 01/01/2020) |
| Russell Edwards | Corporate officer (since 07/01/2020) |
| James Garvey | Corporate officer (since 08/01/2020) |
| Thomas Gleason | Corporate officer (since 01/01/2020) |
| David Macholz | Corporate officer (since 06/19/2014) |
| Joyce Markiewicz | Corporate officer (since 09/01/2023) |
| Robert Zapfel | Corporate officer (since 06/19/2014) |
| Russell Edwards | Operational/managerial control (since 01/01/2020) |
| Thomas Gleason | Operational/managerial control (since 01/01/2020) |
| Patricia O Connor | Operational/managerial control (since 09/01/2023) |
| Clayton Osborne | Operational/managerial control (since 05/01/2008) |
| Brian Snyder | Operational/managerial control (since 06/15/2015) |
| Patricia O Connor | Administrator/director of the SNF (since 09/01/2023) |
| Brian Snyder | Administrator/director of the SNF (since 06/30/2025) |
Official reports and records
These links open official and independent records for CCN 335308. Read several inspections, not only the most recent, to see whether problems repeat.