Nursing home in Rochester, Monroe County
Monroe Community Hospital
435 East Henrietta Road, Rochester, NY 14620 · (585) 760-6500
2 federal penalties on record · $94,936 in fines
3 immediate jeopardy citations
Monroe Community Hospital is a 566-bed government-operated nursing home in Rochester, Monroe County. By certified beds, it is the largest of the 32 Medicare- and Medicaid-certified nursing homes in Monroe County. Medicare rates it 1 out of 5 stars overall (1 for health inspections, 3 for staffing and 4 for quality measures). That overall rating is below the Monroe County average of 3.1 stars. Inspectors issued 11 health citations across 6 inspections in the current federal reporting period, including 3 at the immediate jeopardy level. Federal regulators have imposed 2 fines totaling $94,936 in the past three years. Residents receive about 3.9 hours of total nursing care per day on average, and nursing staff turnover is 45%.
Medicare star ratings
Overall Medicare rating
1 / 5
Medicare's summary rating combining inspections, staffing and quality measures.
Health inspection rating
1 / 5
Based on findings from state health inspections and complaint investigations.
Staffing rating
3 / 5
Based on reported nurse and aide staffing hours per resident.
Quality measures rating
4 / 5
Based on resident outcomes such as falls, pressure ulcers and hospitalizations.
Staffing
- Total nurse hours per resident per day
- 3.89
- RN hours per resident per day
- 0.48
- Nursing staff turnover
- 45.3%
- RN turnover
- 44.2%
Staffing hours are self-reported payroll data published by CMS. Ask the facility about current staffing, including weekends.
Facility facts
- Address
- 435 East Henrietta Road, Rochester, NY 14620
- County
- Monroe
- Phone
- (585) 760-6500
- Certified beds
- 566
- Average residents per day
- 388
- Ownership type
- Government - County
- Legal business name
- County Of Monroe
- Chain affiliation
- None reported
- In Medicare/Medicaid since
- 1967
- CMS Certification Number (CCN)
- 335197
- Most recent standard inspection
- December 20, 2024
Location and getting there
Monroe Community Hospital is located at 435 East Henrietta Road in Rochester, Monroe County, in the Finger Lakes region (ZIP 14620). The nearest hospital is Strong Memorial Hospital, about 0.8 miles away. Distances are straight-line estimates; confirm travel routes before visiting.
Open in Google MapsInspection record
- Inspections on record
- 6
- Total health citations
- 11
- Serious citations (harm or immediate jeopardy)
- 4
- Immediate jeopardy citations
- 3
Serious citations
Citations where inspectors found actual harm to a resident or immediate jeopardy to resident health or safety; most recent October 24, 2025.
| Date | Federal tag | What inspectors cited | Severity | Complaint? |
|---|---|---|---|---|
| October 24, 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals | Immediate jeopardy (isolated) | Yes |
| October 24, 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing | Immediate jeopardy (isolated) | Yes |
| September 12, 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing | Actual harm (isolated) | Yes |
| July 15, 2021 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents | Immediate jeopardy (isolated) | No |
Inspection history
| Inspection date | Type | Citations | Most serious finding | Official report |
|---|---|---|---|---|
| October 24, 2025 | Complaint investigation | 2 | Immediate jeopardy (isolated) | View CMS report |
| September 12, 2025 | Complaint investigation | 1 | Actual harm (isolated) | View CMS report |
| December 20, 2024 | Standard health inspection | 3 | Potential for harm (pattern) | View CMS report |
| September 18, 2023 | Complaint investigation | 1 | Potential for harm (isolated) | View CMS report |
| May 1, 2023 | Standard health inspection | 2 | Potential for harm (isolated) | View CMS report |
| July 15, 2021 | Standard health inspection | 2 | Immediate jeopardy (isolated) | View CMS report |
Understanding these citations
Inspectors cited this facility for serious deficiencies involving pressure injuries or infection control; accident hazards, supervision or falls. These guides from Leitner Warywoda PLLC, the New York law firm that sponsors this site, explain what these problems look like and what families can do:
Federal penalties
- Federal penalties
- 2
- Fines
- 2
- Total fines
- $94,936
- Payment denials
- 0
- Most recent penalty
- September 12, 2025
| Date | Penalty | Amount / Duration |
|---|---|---|
| September 12, 2025 | Civil money penalty | $8,788 |
| September 12, 2025 | Civil money penalty | $86,148 |
Penalty data last updated September 1, 2026.
Complaints to the New York State Department of Health
- Complaints received
- 291
- Complaints per 100 beds
- 73.4
- Statewide average per 100 beds
- 57.1
- On-site complaint inspections
- 59
NYS DOH complaint data through July 31, 2026.
Owners and managers reported to CMS
| Name | Role reported to CMS |
|---|---|
| Karie Mann | Managing employee (since 06/25/2022) |
| Alyssa Tallo | Managing employee (since 10/02/2019) |
| Alyssa Tallo | Corporate officer (since 10/02/2019) |
| Karie Mann | Administrator/director of the SNF (since 12/12/2024) |
| Alyssa Tallo | Administrator/director of the SNF (since 12/12/2024) |
Official reports and records
These links open official and independent records for CCN 335197. Read several inspections, not only the most recent, to see whether problems repeat.