Nursing home in Canandaigua, Ontario County
Ontario Center for Rehabilitation and Healthcare
3062 County Complex Drive, Canandaigua, NY 14424 · (585) 396-4345
Medicare abuse alert: cited for abuse
1 federal penalty on record · $117,878 in fines
1 immediate jeopardy citation
Located in Canandaigua, Ontario County, Ontario Center for Rehabilitation and Healthcare is a for-profit nursing home with 98 certified beds. It is one of 5 certified nursing homes in Ontario County. Medicare rates it 1 out of 5 stars overall (1 for health inspections, 1 for staffing and 2 for quality measures). That overall rating is below the Ontario County average of 2.6 stars. Medicare currently displays an abuse alert for the facility, meaning it was cited for abuse in a recent inspection. Inspectors issued 41 health citations across 7 inspections in the current federal reporting period, including 1 at the immediate jeopardy level. Federal regulators have imposed 1 fine totaling $117,878 in the past three years. Residents receive about 3.0 hours of total nursing care per day on average, and nursing staff turnover is 81%.
Medicare star ratings
Overall Medicare rating
1 / 5
Medicare's summary rating combining inspections, staffing and quality measures.
Health inspection rating
1 / 5
Based on findings from state health inspections and complaint investigations.
Staffing rating
1 / 5
Based on reported nurse and aide staffing hours per resident.
Quality measures rating
2 / 5
Based on resident outcomes such as falls, pressure ulcers and hospitalizations.
Staffing
- Total nurse hours per resident per day
- 3.02
- RN hours per resident per day
- 0.44
- Nursing staff turnover
- 80.6%
- RN turnover
- 76.5%
Staffing hours are self-reported payroll data published by CMS. Ask the facility about current staffing, including weekends.
Facility facts
- Address
- 3062 County Complex Drive, Canandaigua, NY 14424
- County
- Ontario
- Phone
- (585) 396-4345
- Certified beds
- 98
- Average residents per day
- 94
- Ownership type
- For profit - Limited Liability company
- Legal business name
- Ontario Operations Assoc LLC
- Chain affiliation
- Centers Health Care (36 facilities)
- In Medicare/Medicaid since
- 1977
- CMS Certification Number (CCN)
- 335564
- Most recent standard inspection
- January 31, 2025
Location and getting there
Ontario Center for Rehabilitation and Healthcare is located at 3062 County Complex Drive in Canandaigua, Ontario County, in the Finger Lakes region (ZIP 14424). The nearest hospital is F.F. Thompson Hospital, about 3.9 miles away. Distances are straight-line estimates; confirm travel routes before visiting.
Open in Google MapsInspection record
- Inspections on record
- 7
- Total health citations
- 41
- Serious citations (harm or immediate jeopardy)
- 3
- Immediate jeopardy citations
- 1
Serious citations
Citations where inspectors found actual harm to a resident or immediate jeopardy to resident health or safety; most recent January 31, 2025.
| Date | Federal tag | What inspectors cited | Severity | Complaint? |
|---|---|---|---|---|
| January 31, 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody | Immediate jeopardy (pattern) | Yes |
| January 31, 2025 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift | Actual harm (pattern) | No |
| January 31, 2025 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights | Actual harm (isolated) | Yes |
Inspection history
| Inspection date | Type | Citations | Most serious finding | Official report |
|---|---|---|---|---|
| March 17, 2026 | Complaint investigation | 5 | Potential for harm (pattern) | View CMS report |
| January 31, 2025 | Standard health inspection | 15 | Immediate jeopardy (pattern) | View CMS report |
| November 2, 2024 | Complaint investigation | 1 | Potential for harm (isolated) | View CMS report |
| July 2, 2024 | Complaint investigation | 1 | Potential for harm (isolated) | View CMS report |
| April 5, 2024 | Complaint investigation | 2 | Potential for harm (isolated) | View CMS report |
| January 11, 2023 | Standard health inspection | 10 | Potential for harm (widespread) | View CMS report |
| June 9, 2021 | Standard health inspection | 7 | Potential for harm (pattern) | View CMS report |
Understanding these citations
Inspectors cited this facility for serious deficiencies involving abuse, neglect or failure to investigate; residents' rights or family notification. These guides from Leitner Warywoda PLLC, the New York law firm that sponsors this site, explain what these problems look like and what families can do:
Federal penalties
- Federal penalties
- 1
- Fines
- 1
- Total fines
- $117,878
- Payment denials
- 0
- Most recent penalty
- January 31, 2025
| Date | Penalty | Amount / Duration |
|---|---|---|
| January 31, 2025 | Civil money penalty | $117,878 |
Penalty data last updated August 1, 2026.
Complaints to the New York State Department of Health
- Complaints received
- 123
- Complaints per 100 beds
- 132.1
- Statewide average per 100 beds
- 57.1
- On-site complaint inspections
- 19
NYS DOH complaint data through July 31, 2026.
Owners and managers reported to CMS
| Name | Role reported to CMS |
|---|---|
| Amir Abramchik | Direct owner (5% or greater) — 95% (since 11/01/2014) |
| Deborah Abramchik | Direct owner (5% or greater) — 5% (since 11/26/2014) |
| Nathan Goldman | Governing body (since 01/01/2025) |
| Heidi Hendrix | Governing body (since 01/01/2025) |
| Aharon Lantzitsky | Governing body (since 01/01/2025) |
| Yaakov Klein | Operational/managerial control (since 08/18/2025) |
| Tiffany Pulcino | Operational/managerial control (since 06/23/2025) |
| Amir Abramchik | Administrator/director of the SNF (since 11/01/2014) |
| Daryl Hagler | Administrator/director of the SNF (since 11/01/2014) |
| Yaakov Klein | Administrator/director of the SNF (since 08/18/2025) |
| Tiffany Pulcino | Administrator/director of the SNF (since 06/23/2025) |
Official reports and records
These links open official and independent records for CCN 335564. Read several inspections, not only the most recent, to see whether problems repeat.