Nursing home in Guilderland, Albany County
Our Lady of Mercy Life Center
2 Mercycare Lane, Guilderland, NY 12084 · (518) 464-8100
Medicare abuse alert: cited for abuse
Located in Guilderland, Albany County, Our Lady of Mercy Life Center is a nonprofit nursing home with 160 certified beds. It is one of 11 certified nursing homes in Albany County. Medicare rates it 1 out of 5 stars overall (1 for health inspections, 3 for staffing and 3 for quality measures). That overall rating is below the Albany County average of 2.5 stars. Medicare currently displays an abuse alert for the facility, meaning it was cited for abuse in a recent inspection. Inspectors issued 25 health citations across 4 inspections in the current federal reporting period. CMS lists no federal fines or payment denials for the facility in the past three years. Residents receive about 3.6 hours of total nursing care per day on average, and nursing staff turnover is 50%.
Medicare star ratings
Overall Medicare rating
1 / 5
Medicare's summary rating combining inspections, staffing and quality measures.
Health inspection rating
1 / 5
Based on findings from state health inspections and complaint investigations.
Staffing rating
3 / 5
Based on reported nurse and aide staffing hours per resident.
Quality measures rating
3 / 5
Based on resident outcomes such as falls, pressure ulcers and hospitalizations.
Staffing
- Total nurse hours per resident per day
- 3.62
- RN hours per resident per day
- 0.79
- Nursing staff turnover
- 50.3%
- RN turnover
- 40.5%
Staffing hours are self-reported payroll data published by CMS. Ask the facility about current staffing, including weekends.
Facility facts
- Address
- 2 Mercycare Lane, Guilderland, NY 12084
- County
- Albany
- Phone
- (518) 464-8100
- Certified beds
- 160
- Average residents per day
- 149
- Ownership type
- Non profit - Corporation
- Legal business name
- Our Lady Of Mercy Life Center
- Chain affiliation
- Trinity Health (19 facilities)
- In Medicare/Medicaid since
- 1993
- CMS Certification Number (CCN)
- 335767
- Most recent standard inspection
- October 15, 2024
Location and getting there
Our Lady of Mercy Life Center is located at 2 Mercycare Lane in Guilderland, Albany County, in the Capital Region (ZIP 12084). The nearest hospital is St. Peter's Addiction Recovery Center, less than a tenth of a mile away. Distances are straight-line estimates; confirm travel routes before visiting.
Open in Google MapsInspection record
- Inspections on record
- 4
- Total health citations
- 25
- Serious citations (harm or immediate jeopardy)
- 0
- Immediate jeopardy citations
- 0
Inspection history
| Inspection date | Type | Citations | Most serious finding | Official report |
|---|---|---|---|---|
| October 15, 2024 | Standard health inspection | 15 | Potential for harm (widespread) | View CMS report |
| September 20, 2024 | Complaint investigation | 1 | Potential for harm (isolated) | View CMS report |
| February 14, 2022 | Standard health inspection | 7 | Potential for harm (isolated) | View CMS report |
| August 13, 2019 | Standard health inspection | 2 | Potential for harm (pattern) | View CMS report |
Federal penalties
No federal fines or payment denials are listed for this facility in the CMS penalty data we compiled. Penalties are only one indicator; review the inspection reports below for cited deficiencies.
Complaints to the New York State Department of Health
- Complaints received
- 46
- Complaints per 100 beds
- 33.3
- Statewide average per 100 beds
- 57.1
- On-site complaint inspections
- 5
NYS DOH complaint data through July 31, 2026.
Owners and managers reported to CMS
| Name | Role reported to CMS |
|---|---|
| Guha Bala | Corporate director (since 10/01/2022) |
| Steven Hanks | Corporate director (since 01/01/2023) |
| Daniel Isacksen | Corporate director (since 10/01/2022) |
| Patricia Lapczynski | Corporate director (since 04/01/2025) |
| Robert McCormick | Corporate director (since 01/01/2021) |
| Michael Meath | Corporate director (since 10/01/2022) |
| Gina Myers | Corporate director (since 10/01/2022) |
| Merriette Pollard | Corporate director (since 10/01/2022) |
| Marguerite Sullivan | Corporate director (since 01/01/2025) |
| Kerri Sweet Zavaglia | Corporate director (since 10/01/2022) |
| Oluwatoyin Tofade | Corporate director (since 01/01/2024) |
| Eric Farrell | Corporate officer (since 07/01/2023) |
| Kathleen Jimino | Corporate officer (since 01/01/2024) |
| John Marshall | Corporate officer (since 10/05/2022) |
| Kristin Signor | Corporate officer (since 04/01/2017) |
| William Wildridge | Corporate officer (since 10/01/2022) |
| Michael Burke | Operational/managerial control (since 09/01/2020) |
| Michelle Mazzacco | Operational/managerial control (since 08/22/2021) |
| Kristin Signor | Operational/managerial control (since 04/01/2017) |
| Sandra Sullivan-Smith | Operational/managerial control (since 05/01/2014) |
| Michael Burke | Administrator/director of the SNF (since 09/01/2020) |
| Cynthia Ellison | Administrator/director of the SNF (since 12/04/2023) |
| Eric Farrell | Administrator/director of the SNF (since 07/01/2023) |
| Steven Hanks | Administrator/director of the SNF (since 01/01/2023) |
| Daniel Isacksen | Administrator/director of the SNF (since 10/01/2022) |
| Michelle Mazzacco | Administrator/director of the SNF (since 08/22/2021) |
| Michael McDonough | Administrator/director of the SNF (since 03/17/2024) |
| Kristin Signor | Administrator/director of the SNF (since 04/01/2017) |
| Sandra Sullivan-Smith | Administrator/director of the SNF (since 05/01/2014) |
Official reports and records
These links open official and independent records for CCN 335767. Read several inspections, not only the most recent, to see whether problems repeat.