Nursing home in Rochester, Monroe County
The Friendly Home
3156 East Avenue, Rochester, NY 14618 · (585) 381-1600
Located in Rochester, Monroe County, The Friendly Home is a nonprofit nursing home with 200 certified beds. It is one of 32 certified nursing homes in Monroe County. Medicare rates it 4 out of 5 stars overall (3 for health inspections, 4 for staffing and 5 for quality measures). That overall rating is above the Monroe County average of 3.1 stars. Inspectors issued 18 health citations across 3 inspections in the current federal reporting period. CMS lists no federal fines or payment denials for the facility in the past three years. Residents receive about 4.3 hours of total nursing care per day on average, and nursing staff turnover is 45%.
Medicare star ratings
Overall Medicare rating
4 / 5
Medicare's summary rating combining inspections, staffing and quality measures.
Health inspection rating
3 / 5
Based on findings from state health inspections and complaint investigations.
Staffing rating
4 / 5
Based on reported nurse and aide staffing hours per resident.
Quality measures rating
5 / 5
Based on resident outcomes such as falls, pressure ulcers and hospitalizations.
Staffing
- Total nurse hours per resident per day
- 4.34
- RN hours per resident per day
- 0.51
- Nursing staff turnover
- 45.4%
- RN turnover
- 28.6%
Staffing hours are self-reported payroll data published by CMS. Ask the facility about current staffing, including weekends.
Facility facts
- Address
- 3156 East Avenue, Rochester, NY 14618
- County
- Monroe
- Phone
- (585) 381-1600
- Certified beds
- 200
- Average residents per day
- 169
- Ownership type
- Non profit - Corporation
- Legal business name
- Rochester Friendly Home
- Chain affiliation
- None reported
- In Medicare/Medicaid since
- 1976
- CMS Certification Number (CCN)
- 335476
- Most recent standard inspection
- December 19, 2025
Location and getting there
The Friendly Home is located at 3156 East Avenue in Rochester, Monroe County, in the Finger Lakes region (ZIP 14618). The nearest hospital is Highland Hospital, about 4.1 miles away. Distances are straight-line estimates; confirm travel routes before visiting.
Open in Google MapsInspection record
- Inspections on record
- 3
- Total health citations
- 18
- Serious citations (harm or immediate jeopardy)
- 0
- Immediate jeopardy citations
- 0
Inspection history
| Inspection date | Type | Citations | Most serious finding | Official report |
|---|---|---|---|---|
| December 19, 2025 | Standard health inspection | 7 | Potential for harm (pattern) | View CMS report |
| December 26, 2023 | Standard health inspection | 7 | Potential for harm (pattern) | View CMS report |
| March 2, 2022 | Standard health inspection | 4 | Potential for harm (pattern) | View CMS report |
Federal penalties
No federal fines or payment denials are listed for this facility in the CMS penalty data we compiled. Penalties are only one indicator; review the inspection reports below for cited deficiencies.
Complaints to the New York State Department of Health
- Complaints received
- 51
- Complaints per 100 beds
- 29.8
- Statewide average per 100 beds
- 57.1
- On-site complaint inspections
- 16
NYS DOH complaint data through July 31, 2026.
Owners and managers reported to CMS
| Name | Role reported to CMS |
|---|---|
| Amanda Brown | Managing employee (since 12/06/2022) |
| Christine Johnson | Managing employee (since 09/02/2015) |
| Christine Johnson | Corporate director (since 09/02/2015) |
| Daniel Baier | Corporate officer (since 01/01/2014) |
| Amanda Brown | Corporate officer (since 12/06/2022) |
| Glen Cooper | Corporate officer (since 08/17/2015) |
| Kimberly Wilborn | Corporate officer (since 01/01/2014) |
Official reports and records
These links open official and independent records for CCN 335476. Read several inspections, not only the most recent, to see whether problems repeat.