Nursing home in Olean, Cattaraugus County
The Pines Healthcare & Rehabilitation Centers Olean Campus
2245 West State Street, Olean, NY 14760 · (716) 373-1910
The Pines Healthcare & Rehabilitation Centers Olean Campus is a 120-bed government-operated nursing home in Olean, Cattaraugus County. By certified beds, it is the 2nd-largest of the 5 Medicare- and Medicaid-certified nursing homes in Cattaraugus County. Medicare rates it 4 out of 5 stars overall (4 for health inspections, 3 for staffing and 2 for quality measures). That overall rating is above the Cattaraugus County average of 3.6 stars. Inspectors issued 9 health citations across 3 inspections in the current federal reporting period. CMS lists no federal fines or payment denials for the facility in the past three years. Residents receive about 3.5 hours of total nursing care per day on average, and nursing staff turnover is 61%.
Medicare star ratings
Overall Medicare rating
4 / 5
Medicare's summary rating combining inspections, staffing and quality measures.
Health inspection rating
4 / 5
Based on findings from state health inspections and complaint investigations.
Staffing rating
3 / 5
Based on reported nurse and aide staffing hours per resident.
Quality measures rating
2 / 5
Based on resident outcomes such as falls, pressure ulcers and hospitalizations.
Staffing
- Total nurse hours per resident per day
- 3.50
- RN hours per resident per day
- 0.45
- Nursing staff turnover
- 60.8%
- RN turnover
- 46.7%
Staffing hours are self-reported payroll data published by CMS. Ask the facility about current staffing, including weekends.
Facility facts
- Address
- 2245 West State Street, Olean, NY 14760
- County
- Cattaraugus
- Phone
- (716) 373-1910
- Certified beds
- 120
- Average residents per day
- 100
- Ownership type
- Government - County
- Legal business name
- County Of Cattaraugus
- Chain affiliation
- None reported
- In Medicare/Medicaid since
- 1972
- CMS Certification Number (CCN)
- 335357
- Most recent standard inspection
- March 7, 2025
Location and getting there
The Pines Healthcare & Rehabilitation Centers Olean Campus is located at 2245 West State Street in Olean, Cattaraugus County, in Western New York (ZIP 14760). The nearest hospital is Olean General Hospital, about 1.8 miles away. Distances are straight-line estimates; confirm travel routes before visiting.
Open in Google MapsInspection record
- Inspections on record
- 3
- Total health citations
- 9
- Serious citations (harm or immediate jeopardy)
- 0
- Immediate jeopardy citations
- 0
Inspection history
| Inspection date | Type | Citations | Most serious finding | Official report |
|---|---|---|---|---|
| March 7, 2025 | Standard health inspection | 4 | Potential for harm (isolated) | View CMS report |
| March 3, 2023 | Standard health inspection | 4 | Potential for harm (isolated) | View CMS report |
| March 6, 2020 | Standard health inspection | 1 | Potential for harm (isolated) | View CMS report |
Federal penalties
No federal fines or payment denials are listed for this facility in the CMS penalty data we compiled. Penalties are only one indicator; review the inspection reports below for cited deficiencies.
Complaints to the New York State Department of Health
- Complaints received
- 54
- Complaints per 100 beds
- 48.6
- Statewide average per 100 beds
- 57.1
- On-site complaint inspections
- 11
NYS DOH complaint data through July 31, 2026.
Owners and managers reported to CMS
| Name | Role reported to CMS |
|---|---|
| Mark Burr | Governing body (since 01/03/2024) |
| Carol Gugino | Operational/managerial control (since 05/15/1999) |
| Arun Patel | Operational/managerial control (since 09/10/2018) |
| Tammy Reynolds | Operational/managerial control (since 07/22/2019) |
| Arun Patel | Administrator/director of the SNF (since 05/09/2025) |
| Tammy Reynolds | Administrator/director of the SNF (since 05/09/2025) |
Official reports and records
These links open official and independent records for CCN 335357. Read several inspections, not only the most recent, to see whether problems repeat.