Nursing home in Machias, Cattaraugus County
The Pines Healthcare & Rehabilitation Centers Machias Campus
9822 Route 16, Machias, NY 14101 · (716) 353-8516
Medicare abuse alert: cited for abuse
1 federal penalty on record · $125,453 in fines
The Pines Healthcare & Rehabilitation Centers Machias Campus is a government-operated nursing home with 115 certified beds in Machias, Cattaraugus County. It is one of 5 certified nursing homes in Cattaraugus County. Medicare rates it 2 out of 5 stars overall (2 for health inspections, 5 for staffing and 1 for quality measures). That overall rating is below the Cattaraugus County average of 3.6 stars. Medicare currently displays an abuse alert for the facility, meaning it was cited for abuse in a recent inspection. Inspectors issued 12 health citations across 4 inspections in the current federal reporting period, including 1 involving actual harm to a resident. Federal regulators have imposed 1 fine totaling $125,453 in the past three years. Residents receive about 3.8 hours of total nursing care per day on average, and nursing staff turnover is 37%.
Medicare star ratings
Overall Medicare rating
2 / 5
Medicare's summary rating combining inspections, staffing and quality measures.
Health inspection rating
2 / 5
Based on findings from state health inspections and complaint investigations.
Staffing rating
5 / 5
Based on reported nurse and aide staffing hours per resident.
Quality measures rating
1 / 5
Based on resident outcomes such as falls, pressure ulcers and hospitalizations.
Staffing
- Total nurse hours per resident per day
- 3.76
- RN hours per resident per day
- 0.49
- Nursing staff turnover
- 36.8%
- RN turnover
- 14.3%
Staffing hours are self-reported payroll data published by CMS. Ask the facility about current staffing, including weekends.
Facility facts
- Address
- 9822 Route 16, Machias, NY 14101
- County
- Cattaraugus
- Phone
- (716) 353-8516
- Certified beds
- 115
- Average residents per day
- 104
- Ownership type
- Government - County
- Legal business name
- County Of Cattaraugus
- Chain affiliation
- None reported
- In Medicare/Medicaid since
- 1977
- CMS Certification Number (CCN)
- 335578
- Most recent standard inspection
- February 3, 2025
Location and getting there
The Pines Healthcare & Rehabilitation Centers Machias Campus is located at 9822 Route 16 in Machias, Cattaraugus County, in Western New York (ZIP 14101). Distances are straight-line estimates; confirm travel routes before visiting.
Open in Google MapsInspection record
- Inspections on record
- 4
- Total health citations
- 12
- Serious citations (harm or immediate jeopardy)
- 1
- Immediate jeopardy citations
- 0
Serious citations
Citations where inspectors found actual harm to a resident or immediate jeopardy to resident health or safety; most recent February 3, 2025.
| Date | Federal tag | What inspectors cited | Severity | Complaint? |
|---|---|---|---|---|
| February 3, 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody | Actual harm (isolated) | Yes |
Inspection history
| Inspection date | Type | Citations | Most serious finding | Official report |
|---|---|---|---|---|
| February 3, 2025 | Standard health inspection | 6 | Actual harm (isolated) | View CMS report |
| September 13, 2023 | Complaint investigation | 1 | Potential for harm (isolated) | View CMS report |
| January 27, 2023 | Standard health inspection | 3 | Potential for harm (isolated) | View CMS report |
| January 15, 2020 | Standard health inspection | 2 | Potential for harm (isolated) | View CMS report |
Understanding these citations
Inspectors cited this facility for serious deficiencies involving abuse, neglect or failure to investigate. These guides from Leitner Warywoda PLLC, the New York law firm that sponsors this site, explain what these problems look like and what families can do:
Federal penalties
- Federal penalties
- 1
- Fines
- 1
- Total fines
- $125,453
- Payment denials
- 0
- Most recent penalty
- February 3, 2025
| Date | Penalty | Amount / Duration |
|---|---|---|
| February 3, 2025 | Civil money penalty | $125,453 |
Penalty data last updated September 1, 2026.
Complaints to the New York State Department of Health
- Complaints received
- 115
- Complaints per 100 beds
- 108.0
- Statewide average per 100 beds
- 57.1
- On-site complaint inspections
- 19
NYS DOH complaint data through July 31, 2026.
Owners and managers reported to CMS
| Name | Role reported to CMS |
|---|---|
| Mark Burr | Governing body (since 12/12/2023) |
| Carol Gugino | Operational/managerial control (since 05/15/2017) |
| Kent Lieber | Operational/managerial control (since 01/01/2011) |
| Tammy Schmidt | Operational/managerial control (since 01/01/2011) |
| Kent Lieber | Administrator/director of the SNF (since 02/01/2025) |
| Tammy Schmidt | Administrator/director of the SNF (since 02/21/2025) |
Official reports and records
These links open official and independent records for CCN 335578. Read several inspections, not only the most recent, to see whether problems repeat.