Nursing home in Albion, Orleans County
The Villages of Orleans Health and Rehabilitation Center
14012 Route 31, Albion, NY 14411 · (585) 589-5637
1 federal penalty on record · $71,112 in fines
1 immediate jeopardy citation
The Villages of Orleans Health and Rehabilitation Center is a for-profit nursing home with 120 certified beds in Albion, Orleans County. By certified beds, it is the 2nd-largest of the 3 Medicare- and Medicaid-certified nursing homes in Orleans County. Medicare rates it 1 out of 5 stars overall (1 for health inspections, 2 for staffing and 3 for quality measures). That overall rating is below the Orleans County average of 2.7 stars. Inspectors issued 26 health citations across 7 inspections in the current federal reporting period, including 1 at the immediate jeopardy level. Federal regulators have imposed 1 fine totaling $71,112 in the past three years. Residents receive about 3.6 hours of total nursing care per day on average, and nursing staff turnover is 64%.
Medicare star ratings
Overall Medicare rating
1 / 5
Medicare's summary rating combining inspections, staffing and quality measures.
Health inspection rating
1 / 5
Based on findings from state health inspections and complaint investigations.
Staffing rating
2 / 5
Based on reported nurse and aide staffing hours per resident.
Quality measures rating
3 / 5
Based on resident outcomes such as falls, pressure ulcers and hospitalizations.
Staffing
- Total nurse hours per resident per day
- 3.58
- RN hours per resident per day
- 0.28
- Nursing staff turnover
- 63.7%
- RN turnover
- 58.3%
Staffing hours are self-reported payroll data published by CMS. Ask the facility about current staffing, including weekends.
Facility facts
- Address
- 14012 Route 31, Albion, NY 14411
- County
- Orleans
- Phone
- (585) 589-5637
- Certified beds
- 120
- Average residents per day
- 116
- Ownership type
- For profit - Limited Liability company
- Legal business name
- Comprehensive At Orleans
- Chain affiliation
- None reported
- In Medicare/Medicaid since
- 1967
- CMS Certification Number (CCN)
- 335212
- Most recent standard inspection
- January 31, 2025
Location and getting there
The Villages of Orleans Health and Rehabilitation Center is located at 14012 Route 31 in Albion, Orleans County, in the Finger Lakes region (ZIP 14411). Distances are straight-line estimates; confirm travel routes before visiting.
Open in Google MapsInspection record
- Inspections on record
- 7
- Total health citations
- 26
- Serious citations (harm or immediate jeopardy)
- 1
- Immediate jeopardy citations
- 1
Serious citations
Citations where inspectors found actual harm to a resident or immediate jeopardy to resident health or safety; most recent January 12, 2024.
| Date | Federal tag | What inspectors cited | Severity | Complaint? |
|---|---|---|---|---|
| January 12, 2024 | F0760 | Ensure that residents are free from significant medication errors | Immediate jeopardy (isolated) | Yes |
Inspection history
| Inspection date | Type | Citations | Most serious finding | Official report |
|---|---|---|---|---|
| November 17, 2025 | Complaint investigation | 1 | Potential for harm (isolated) | View CMS report |
| January 31, 2025 | Standard health inspection | 11 | Potential for harm (pattern) | View CMS report |
| January 12, 2024 | Complaint investigation | 2 | Immediate jeopardy (isolated) | View CMS report |
| October 18, 2023 | Complaint investigation | 1 | Potential for harm (isolated) | View CMS report |
| August 10, 2023 | Complaint investigation | 2 | Potential for harm (widespread) | View CMS report |
| July 21, 2023 | Standard health inspection | 7 | Potential for harm (pattern) | View CMS report |
| October 25, 2021 | Standard health inspection | 2 | Potential for harm (isolated) | View CMS report |
Understanding these citations
Inspectors cited this facility for serious deficiencies involving medications. These guides from Leitner Warywoda PLLC, the New York law firm that sponsors this site, explain what these problems look like and what families can do:
Federal penalties
- Federal penalties
- 1
- Fines
- 1
- Total fines
- $71,112
- Payment denials
- 0
- Most recent penalty
- January 12, 2024
| Date | Penalty | Amount / Duration |
|---|---|---|
| January 12, 2024 | Civil money penalty | $71,112 |
Penalty data last updated September 1, 2026.
Complaints to the New York State Department of Health
- Complaints received
- 234
- Complaints per 100 beds
- 200.2
- Statewide average per 100 beds
- 57.1
- On-site complaint inspections
- 26
NYS DOH complaint data through July 31, 2026.
Owners and managers reported to CMS
| Name | Role reported to CMS |
|---|---|
| Eric Flugel | Managing employee (since 11/01/2020) |
Official reports and records
These links open official and independent records for CCN 335212. Read several inspections, not only the most recent, to see whether problems repeat.