Nursing home in Rochester, Monroe County
Waterview Heights Rehabilitation and Nursing Center
135 Meridan St., Rochester, NY 14612 · (585) 663-0930
4 federal penalties on record · $960,884 in fines
12 immediate jeopardy citations
Waterview Heights Rehabilitation and Nursing Center is a for-profit nursing home with 229 certified beds in Rochester, Monroe County. It is one of 32 certified nursing homes in Monroe County. Medicare does not currently publish an overall star rating for this facility. Inspectors issued 86 health citations across 4 inspections in the current federal reporting period, including 12 at the immediate jeopardy level. Federal regulators have imposed 3 fines totaling $960,884 and 1 denial of Medicare payment in the past three years. Residents receive about 3.5 hours of total nursing care per day on average, and nursing staff turnover is 67%.
Medicare star ratings
Overall Medicare rating
— / 5
Medicare's summary rating combining inspections, staffing and quality measures.
Health inspection rating
— / 5
Based on findings from state health inspections and complaint investigations.
Staffing rating
— / 5
Based on reported nurse and aide staffing hours per resident.
Quality measures rating
— / 5
Based on resident outcomes such as falls, pressure ulcers and hospitalizations.
Staffing
- Total nurse hours per resident per day
- 3.51
- RN hours per resident per day
- 0.56
- Nursing staff turnover
- 67.0%
- RN turnover
- 58.1%
Staffing hours are self-reported payroll data published by CMS. Ask the facility about current staffing, including weekends.
Facility facts
- Address
- 135 Meridan St., Rochester, NY 14612
- County
- Monroe
- Phone
- (585) 663-0930
- Certified beds
- 229
- Average residents per day
- 190
- Ownership type
- For profit - Partnership
- Legal business name
- The Shore Winds, LLC.
- Chain affiliation
- Hurlbut Care (13 facilities)
- In Medicare/Medicaid since
- 1972
- CMS Certification Number (CCN)
- 335082
- Most recent standard inspection
- December 22, 2025
Location and getting there
Waterview Heights Rehabilitation and Nursing Center is located at 135 Meridan St. in Rochester, Monroe County, in the Finger Lakes region (ZIP 14612). The nearest hospital is The Unity Hospital of Rochester, about 4.8 miles away. Distances are straight-line estimates; confirm travel routes before visiting.
Open in Google MapsInspection record
- Inspections on record
- 4
- Total health citations
- 86
- Serious citations (harm or immediate jeopardy)
- 24
- Immediate jeopardy citations
- 12
Serious citations
Citations where inspectors found actual harm to a resident or immediate jeopardy to resident health or safety; most recent December 22, 2025.
| Date | Federal tag | What inspectors cited | Severity | Complaint? |
|---|---|---|---|---|
| December 22, 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals | Immediate jeopardy (pattern) | No |
| December 22, 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents | Immediate jeopardy (pattern) | No |
| December 22, 2025 | F0675 | Honor each resident's preferences, choices, values and beliefs | Actual harm (widespread) | No |
| December 22, 2025 | F0554 | Allow residents to self-administer drugs if determined clinically appropriate | Actual harm (isolated) | No |
| December 22, 2025 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable | Actual harm (isolated) | No |
| December 22, 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing | Actual harm (isolated) | No |
| December 22, 2025 | F0692 | Provide enough food/fluids to maintain a resident's health | Actual harm (isolated) | No |
| December 22, 2025 | F0840 | Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service | Actual harm (isolated) | No |
| May 9, 2025 | F0675 | Honor each resident's preferences, choices, values and beliefs | Immediate jeopardy (widespread) | No |
| May 9, 2025 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift | Immediate jeopardy (widespread) | Yes |
| May 9, 2025 | F0760 | Ensure that residents are free from significant medication errors | Immediate jeopardy (widespread) | No |
| May 9, 2025 | F0880 | Provide and implement an infection prevention and control program | Immediate jeopardy (widespread) | No |
| May 9, 2025 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents | Immediate jeopardy (pattern) | No |
| May 9, 2025 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody | Actual harm (widespread) | No |
| May 9, 2025 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals | Actual harm (isolated) | No |
| May 9, 2025 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing | Actual harm (isolated) | Yes |
| September 17, 2024 | F0761 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs | Immediate jeopardy (widespread) | No |
| September 17, 2024 | F0837 | Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility | Immediate jeopardy (widespread) | No |
| September 17, 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody | Immediate jeopardy (pattern) | Yes |
| September 17, 2024 | F0686 | Provide appropriate pressure ulcer care and prevent new ulcers from developing | Immediate jeopardy (pattern) | No |
| September 17, 2024 | F0760 | Ensure that residents are free from significant medication errors | Immediate jeopardy (pattern) | Yes |
| September 17, 2024 | F0550 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights | Actual harm (widespread) | Yes |
| September 17, 2024 | F0725 | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift | Actual harm (widespread) | No |
| September 17, 2024 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable | Actual harm (pattern) | Yes |
Inspection history
| Inspection date | Type | Citations | Most serious finding | Official report |
|---|---|---|---|---|
| December 22, 2025 | Standard health inspection | 24 | Immediate jeopardy (pattern) | View CMS report |
| May 9, 2025 | Standard health inspection | 28 | Immediate jeopardy (widespread) | View CMS report |
| September 17, 2024 | Standard health inspection | 20 | Immediate jeopardy (widespread) | View CMS report |
| January 25, 2024 | Complaint investigation | 14 | Potential for harm (pattern) | View CMS report |
Understanding these citations
Inspectors cited this facility for serious deficiencies involving abuse, neglect or failure to investigate; pressure injuries or infection control; accident hazards, supervision or falls; nutrition or hydration; medications; residents' rights or family notification. These guides from Leitner Warywoda PLLC, the New York law firm that sponsors this site, explain what these problems look like and what families can do:
Federal penalties
- Federal penalties
- 4
- Fines
- 3
- Total fines
- $960,884
- Payment denials
- 1
- Most recent penalty
- December 22, 2025
| Date | Penalty | Amount / Duration |
|---|---|---|
| December 22, 2025 | Civil money penalty | $460,490 |
| December 22, 2025 | Denial of Medicare payment for new admissions | 102 days, beginning February 14, 2026 |
| May 9, 2025 | Civil money penalty | $185,840 |
| September 17, 2024 | Civil money penalty | $314,554 |
Penalty data last updated September 1, 2026.
Complaints to the New York State Department of Health
- Complaints received
- 292
- Complaints per 100 beds
- 152.1
- Statewide average per 100 beds
- 57.1
- On-site complaint inspections
- 30
NYS DOH complaint data through July 31, 2026.
Owners and managers reported to CMS
| Name | Role reported to CMS |
|---|---|
| Mark Curletta | Managing employee (since 07/16/2021) |
| Mark Curletta | Corporate officer (since 07/16/2021) |
| Mark Curletta | Operational/managerial control (since 07/16/2021) |
Official reports and records
These links open official and independent records for CCN 335082. Read several inspections, not only the most recent, to see whether problems repeat.