Nursing home in Batavia, Genesee County
Western New York State Veterans Home
220 Richmond Avenue, Batavia, NY 14020 · (585) 345-2000
Western New York State Veterans Home is a 126-bed government-operated nursing home in Batavia, Genesee County. By certified beds, it is the 3rd-largest of the 4 Medicare- and Medicaid-certified nursing homes in Genesee County. Medicare rates it 5 out of 5 stars overall (5 for health inspections, 4 for staffing and 5 for quality measures). That overall rating is above the Genesee County average of 3.5 stars. Inspectors issued 2 health citations across 2 inspections in the current federal reporting period. CMS lists no federal fines or payment denials for the facility in the past three years. Residents receive about 3.6 hours of total nursing care per day on average, and nursing staff turnover is 50%.
Medicare star ratings
Overall Medicare rating
5 / 5
Medicare's summary rating combining inspections, staffing and quality measures.
Health inspection rating
5 / 5
Based on findings from state health inspections and complaint investigations.
Staffing rating
4 / 5
Based on reported nurse and aide staffing hours per resident.
Quality measures rating
5 / 5
Based on resident outcomes such as falls, pressure ulcers and hospitalizations.
Staffing
- Total nurse hours per resident per day
- 3.60
- RN hours per resident per day
- 0.72
- Nursing staff turnover
- 49.6%
- RN turnover
- 58.3%
Staffing hours are self-reported payroll data published by CMS. Ask the facility about current staffing, including weekends.
Facility facts
- Address
- 220 Richmond Avenue, Batavia, NY 14020
- County
- Genesee
- Phone
- (585) 345-2000
- Certified beds
- 126
- Average residents per day
- 121
- Ownership type
- Government - State
- Legal business name
- State Of New York Comptrollers Office
- Chain affiliation
- State Of New York Comptroller'S Office (7 facilities)
- In Medicare/Medicaid since
- 1995
- CMS Certification Number (CCN)
- 335788
- Most recent standard inspection
- January 30, 2026
Location and getting there
Western New York State Veterans Home is located at 220 Richmond Avenue in Batavia, Genesee County, in the Finger Lakes region (ZIP 14020). The nearest hospital is United Memorial Medical Center North Street Campus, about 1.1 miles away. Distances are straight-line estimates; confirm travel routes before visiting.
Open in Google MapsInspection record
- Inspections on record
- 2
- Total health citations
- 2
- Serious citations (harm or immediate jeopardy)
- 0
- Immediate jeopardy citations
- 0
Inspection history
| Inspection date | Type | Citations | Most serious finding | Official report |
|---|---|---|---|---|
| November 17, 2023 | Standard health inspection | 1 | Potential for harm (isolated) | View CMS report |
| September 13, 2023 | Complaint investigation | 1 | No actual harm; minimal potential (pattern) | View CMS report |
Federal penalties
No federal fines or payment denials are listed for this facility in the CMS penalty data we compiled. Penalties are only one indicator; review the inspection reports below for cited deficiencies.
Complaints to the New York State Department of Health
- Complaints received
- 88
- Complaints per 100 beds
- 79.4
- Statewide average per 100 beds
- 57.1
- On-site complaint inspections
- 15
NYS DOH complaint data through July 31, 2026.
Owners and managers reported to CMS
| Name | Role reported to CMS |
|---|---|
| Michael Furness | Governing body (since 05/15/2025) |
| Matthew Schultz | Governing body (since 06/08/2024) |
| Rachael Asermily | Operational/managerial control (since 10/03/2024) |
| Danielle Bierfeldt | Operational/managerial control (since 12/07/2023) |
| Steven Buslovich | Operational/managerial control (since 04/11/2022) |
| Michael Furness | Operational/managerial control (since 03/10/2022) |
| Jodi McMaster | Operational/managerial control (since 09/14/2023) |
| Lawrence Piselli | Operational/managerial control (since 01/30/2025) |
| Matthew Schultz | Operational/managerial control (since 06/08/2024) |
| Rachael Asermily | Administrator/director of the SNF (since 10/03/2024) |
| Danielle Bierfeldt | Administrator/director of the SNF (since 12/07/2023) |
| Steven Buslovich | Administrator/director of the SNF (since 04/11/2022) |
| Michael Furness | Administrator/director of the SNF (since 03/10/2022) |
| Jodi McMaster | Administrator/director of the SNF (since 09/14/2023) |
| Lawrence Piselli | Administrator/director of the SNF (since 01/30/2025) |
| Matthew Schultz | Administrator/director of the SNF (since 06/08/2024) |
Official reports and records
These links open official and independent records for CCN 335788. Read several inspections, not only the most recent, to see whether problems repeat.