Nursing home in Williamsville, Erie County
Williamsville Suburban
193 South Union Road, Williamsville, NY 14221 · (716) 276-1900
2 federal penalties on record · $43,973 in fines
Williamsville Suburban is a 220-bed for-profit nursing home in Williamsville, Erie County. It is one of 33 certified nursing homes in Erie County. Medicare rates it 1 out of 5 stars overall (1 for health inspections, 2 for staffing and 2 for quality measures). That overall rating is below the Erie County average of 3.0 stars. Inspectors issued 36 health citations across 8 inspections in the current federal reporting period, including 1 involving actual harm to a resident. Federal regulators have imposed 1 fine totaling $43,973 and 1 denial of Medicare payment in the past three years. Residents receive about 3.3 hours of total nursing care per day on average, and nursing staff turnover is 57%.
Medicare star ratings
Overall Medicare rating
1 / 5
Medicare's summary rating combining inspections, staffing and quality measures.
Health inspection rating
1 / 5
Based on findings from state health inspections and complaint investigations.
Staffing rating
2 / 5
Based on reported nurse and aide staffing hours per resident.
Quality measures rating
2 / 5
Based on resident outcomes such as falls, pressure ulcers and hospitalizations.
Staffing
- Total nurse hours per resident per day
- 3.30
- RN hours per resident per day
- 0.38
- Nursing staff turnover
- 57.1%
- RN turnover
- 73.9%
Staffing hours are self-reported payroll data published by CMS. Ask the facility about current staffing, including weekends.
Facility facts
- Address
- 193 South Union Road, Williamsville, NY 14221
- County
- Erie
- Phone
- (716) 276-1900
- Certified beds
- 220
- Average residents per day
- 208
- Ownership type
- For profit - Limited Liability company
- Legal business name
- Williamsville Suburban, LLC
- Chain affiliation
- None reported
- In Medicare/Medicaid since
- 1981
- CMS Certification Number (CCN)
- 335647
- Most recent standard inspection
- October 28, 2024
Location and getting there
Williamsville Suburban is located at 193 South Union Road in Williamsville, Erie County, in Western New York (ZIP 14221). The nearest hospital is Millard Fillmore Suburban Hospital, about 2.8 miles away. Distances are straight-line estimates; confirm travel routes before visiting.
Open in Google MapsInspection record
- Inspections on record
- 8
- Total health citations
- 36
- Serious citations (harm or immediate jeopardy)
- 1
- Immediate jeopardy citations
- 0
Serious citations
Citations where inspectors found actual harm to a resident or immediate jeopardy to resident health or safety; most recent February 9, 2024.
| Date | Federal tag | What inspectors cited | Severity | Complaint? |
|---|---|---|---|---|
| February 9, 2024 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody | Actual harm (isolated) | Yes |
Inspection history
| Inspection date | Type | Citations | Most serious finding | Official report |
|---|---|---|---|---|
| December 22, 2025 | Complaint investigation | 9 | Potential for harm (widespread) | View CMS report |
| May 7, 2025 | Complaint investigation | 2 | Potential for harm (pattern) | View CMS report |
| October 28, 2024 | Standard health inspection | 9 | Potential for harm (widespread) | View CMS report |
| July 24, 2024 | Complaint investigation | 1 | Potential for harm (isolated) | View CMS report |
| February 9, 2024 | Complaint investigation | 2 | Actual harm (isolated) | View CMS report |
| January 24, 2024 | Complaint investigation | 1 | Potential for harm (isolated) | View CMS report |
| March 17, 2023 | Standard health inspection | 9 | Potential for harm (pattern) | View CMS report |
| May 6, 2021 | Standard health inspection | 3 | Potential for harm (pattern) | View CMS report |
Understanding these citations
Inspectors cited this facility for serious deficiencies involving abuse, neglect or failure to investigate. These guides from Leitner Warywoda PLLC, the New York law firm that sponsors this site, explain what these problems look like and what families can do:
Federal penalties
- Federal penalties
- 2
- Fines
- 1
- Total fines
- $43,973
- Payment denials
- 1
- Most recent penalty
- December 22, 2025
| Date | Penalty | Amount / Duration |
|---|---|---|
| December 22, 2025 | Denial of Medicare payment for new admissions | 40 days, beginning March 22, 2026 |
| January 24, 2024 | Civil money penalty | $43,973 |
Penalty data last updated September 1, 2026.
Complaints to the New York State Department of Health
- Complaints received
- 267
- Complaints per 100 beds
- 148.5
- Statewide average per 100 beds
- 57.1
- On-site complaint inspections
- 45
NYS DOH complaint data through July 31, 2026.
Owners and managers reported to CMS
| Name | Role reported to CMS |
|---|---|
| Laura Otterbein | Direct owner (5% or greater) — 46% (since 03/12/2018) |
| William Zacher | Direct owner (5% or greater) — 46% (since 03/12/2018) |
| David Goldman | Corporate director (since 10/18/2018) |
| David Goldman | Operational/managerial control (since 10/18/2018) |
Official reports and records
These links open official and independent records for CCN 335647. Read several inspections, not only the most recent, to see whether problems repeat.