Nursing home in Vestal, Broome County
Willow Point Rehabilitation and Nursing Center
3700 Old Vestal Road, Vestal, NY 13850 · (607) 763-4400
1 federal penalty on record · $166,364 in fines
1 immediate jeopardy citation
Located in Vestal, Broome County, Willow Point Rehabilitation and Nursing Center is a government-operated nursing home with 300 certified beds. By certified beds, it is the 2nd-largest of the 9 Medicare- and Medicaid-certified nursing homes in Broome County. Medicare rates it 1 out of 5 stars overall (1 for health inspections, 3 for staffing and 3 for quality measures). That overall rating is below the Broome County average of 2.7 stars. Inspectors issued 26 health citations across 5 inspections in the current federal reporting period, including 1 at the immediate jeopardy level. Federal regulators have imposed 1 fine totaling $166,364 in the past three years. Residents receive about 4.2 hours of total nursing care per day on average, and nursing staff turnover is 52%.
Medicare star ratings
Overall Medicare rating
1 / 5
Medicare's summary rating combining inspections, staffing and quality measures.
Health inspection rating
1 / 5
Based on findings from state health inspections and complaint investigations.
Staffing rating
3 / 5
Based on reported nurse and aide staffing hours per resident.
Quality measures rating
3 / 5
Based on resident outcomes such as falls, pressure ulcers and hospitalizations.
Staffing
- Total nurse hours per resident per day
- 4.25
- RN hours per resident per day
- 0.42
- Nursing staff turnover
- 52.1%
- RN turnover
- 54.1%
Staffing hours are self-reported payroll data published by CMS. Ask the facility about current staffing, including weekends.
Facility facts
- Address
- 3700 Old Vestal Road, Vestal, NY 13850
- County
- Broome
- Phone
- (607) 763-4400
- Certified beds
- 300
- Average residents per day
- 255
- Ownership type
- Government - County
- Legal business name
- Broome County
- Chain affiliation
- None reported
- In Medicare/Medicaid since
- 1969
- CMS Certification Number (CCN)
- 335291
- Most recent standard inspection
- June 13, 2025
Location and getting there
Willow Point Rehabilitation and Nursing Center is located at 3700 Old Vestal Road in Vestal, Broome County, in the Southern Tier (ZIP 13850). The nearest hospital is United Health Services Hospitals Inc. - Wilson Medical Center, about 1.4 miles away. Distances are straight-line estimates; confirm travel routes before visiting.
Open in Google MapsInspection record
- Inspections on record
- 5
- Total health citations
- 26
- Serious citations (harm or immediate jeopardy)
- 2
- Immediate jeopardy citations
- 1
Serious citations
Citations where inspectors found actual harm to a resident or immediate jeopardy to resident health or safety; most recent March 29, 2024.
| Date | Federal tag | What inspectors cited | Severity | Complaint? |
|---|---|---|---|---|
| March 29, 2024 | F0883 | Develop and implement policies and procedures for flu and pneumonia vaccinations | Immediate jeopardy (widespread) | No |
| March 29, 2024 | F0689 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents | Actual harm (pattern) | Yes |
Inspection history
| Inspection date | Type | Citations | Most serious finding | Official report |
|---|---|---|---|---|
| June 13, 2025 | Standard health inspection | 6 | Potential for harm (pattern) | View CMS report |
| April 30, 2024 | Complaint investigation | 3 | Potential for harm (isolated) | View CMS report |
| March 29, 2024 | Standard health inspection | 9 | Immediate jeopardy (widespread) | View CMS report |
| January 2, 2024 | Complaint investigation | 1 | Potential for harm (isolated) | View CMS report |
| October 29, 2021 | Standard health inspection | 7 | Potential for harm (isolated) | View CMS report |
Understanding these citations
Inspectors cited this facility for serious deficiencies involving accident hazards, supervision or falls. These guides from Leitner Warywoda PLLC, the New York law firm that sponsors this site, explain what these problems look like and what families can do:
Federal penalties
- Federal penalties
- 1
- Fines
- 1
- Total fines
- $166,364
- Payment denials
- 0
- Most recent penalty
- March 29, 2024
| Date | Penalty | Amount / Duration |
|---|---|---|
| March 29, 2024 | Civil money penalty | $166,364 |
Penalty data last updated September 1, 2026.
Complaints to the New York State Department of Health
- Complaints received
- 123
- Complaints per 100 beds
- 51.1
- Statewide average per 100 beds
- 57.1
- On-site complaint inspections
- 11
NYS DOH complaint data through July 31, 2026.
Owners and managers reported to CMS
| Name | Role reported to CMS |
|---|---|
| Stephanie Jerzak | Operational/managerial control (since 09/26/2024) |
Official reports and records
These links open official and independent records for CCN 335291. Read several inspections, not only the most recent, to see whether problems repeat.